Recently purchased a new sectional from Jay's furniture barn and I couldn't be happier with how everything went, from the selection at the store/barn to the delivery. Cassey was professional and friendly, she even talked me out of a purchase that wouldn't have been right for my home and this made me trust her that much more. She worked with us on price and gave us a deal when I also purchased a complimenting area rug and side table. The delivery was flawless and the gentlemen were very professional as well. They set everything up, including the rug and wouldn't even stand on it to get back around to leave because he didn't want to get it dirty with his boots. Very happy with our choice to shop at Jay's furniture barn.
Update - I cannot express how impressed with Jay's furniture barn and more specifically Cassey, I am. After just a couple month I noticed that the cushions, which are attached to the back of the couch, split away from one another. I called Cassey and they told me to bring it back in. They re-upholstered it for me. I mean, what, that's awesome. I have big dogs and the previous placement of the couch, in front of a window, likely were the cause of the separation and Jay's didn't hesitate to fix this for us. The couch will not be put back in the same location as to try to prevent this issue again. But man, I cannot say enough good things about this store and it's employees! Happy...
Read moreI was in and talked to Casey about taking my mother in to look at reclining chairs. I told her she was 98 years old and blind so she would have to sit in a few to decide. She said what about a lift chair and I replied that I had gotten her one a couple years ago and she said she didn't need a lift chair and she really didn't take the change very good so I let her have her old chair back and donated the lift chair. Cassey said I can work with her when you bring her in. Park along the side and that way she doesn't have to go all through the store. That was really great because I didn't know how I was going to get her to the different levels. We got there and she suggested a reclining chair and I didn't really want one with a break at the knees. So Cassie asked my mom why she didn't want a lift chair and mom stated she had too much room in it so that meant she wanted something smaller to be tighter in the seat. So Cassie said I have a great one right here for you to try. My mom loved that chair. We proceeded to yell her that there was a few more we wanted her to try. I was concerned the hand control had too many buttons and confuse her. My mom kept saying after she sat in each chair that she liked the first chair better. That is the one she got. Thank you Cassie for spending so much time with my mom. A lot of times people are too busy for the elderly. Thank...
Read moreBeen a while since I actually bought anything from Jay's, but I stopped in recently to shop around because the recliner I bought here in 2002 is (finally) getting to the point it's time for a replacement. Sorry I don't recall the brand or model but it did last 20+ years so that chair manufacturer definitely knew what they were doing!
Yes, the prices aren't as low as some competitors. They honestly range from about the same price or somewhat cheaper. But this is a locally owned business and I'd rather have my money going there than to the descendants of Sam Walton or whoever.
It's an actual barn. There's no heat. Wear a sweatshirt this time of year. If you were born and raised in Michigan and you can't handle being cold for a few minutes.... I honestly don't know what to tell you. My thought is that the money they save not heating the barn goes to some Pentagon level pest control, because you'd think an old barn would have enough bugs and rodents to destroy any upholstered furniture in a few days, but everything there looked untouched. I might have to ask once I go in to get a new recliner. 🤣
And I like the radio ads, even though I haven't heard one in a while (don't listen to a lot of broadcast radio much these days). But if it annoys Southern tourists enough to write a bad review, keep it up. 😁 Ma honestly doesn't even sound "southern" to me...
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