We've had internet and streaming television "service" from ATMC for just over a month and it is turning out to be one of the worst experiences I've ever had with this type of company. I'll confine my remarks to the TV service, called mergeTV. The internet has worked fine for two desktop computers. One is wired directly to the modem and the other computer gets the signal via wifi. We've basically had zero problems there. But if you want anything else, buyer beware.
Television has been a daily disaster. ATMC promises the moon with their mergeTV service - massive cloud storage, the ability to go back 72 hours to watch something you might have missed, the ability to start a program from the beginning if you jump into it late, the ability to pause, record, rewind, etc., etc. It all sounds great. None of it works consistently.
We've had almost daiiy outages at all times of day where the signal "disconnects". We've had our modem replaced. We still have an "open ticket" - going on two weeks now - for why our Google Home can't find a wifi signal at all and connect.
I'm to the point now where I will have to make multiple calls almost every day to report outages and downtime. And all this for almost $200 a month! What a freakin bargain!
The people they send out are nice enough, but nothing ever gets resolved. They take notes and wonder what else in the house might be causing the issue - is it the atomic clock on the wall? Is it the wifi-enabled refrigerator (which we haven't even enabled)? Is in the external hard drive I have on my desk next to the modem? Is it my dog barking at someone who comes to the door? And then you never hear from them again until it's time to pay your bill.
Good grief. I had all this stuff when I used to have Comcast and no issues. Now, with all this new whizbang technology and a 1GB fiber network and you can't even watch TV for 30 minutes without being disconnected and having to start over. Turn the TV off, Reset. Start again. Maybe, sometimes, it comes back on. Not always.
I suppose I can pay someone hundreds of dollars to hard-wire everything in every room in which I want to watch TV and maybe that will work. Will it? I don't know.
I'm not sure what the problem is. I suspect it's faulty wifi, but who knows? ATMC certainly doesn't know because they don't seem to be able to fix any of it for very long. Always an issue. Always doing "maintenance."
Long on promise. Too short on delivery. I'd love to find another option besides DirecTV and Dish. I've dealt with DTV in a former life - good picture, lots of content but every time it storms it goes down for 10 minutes. But mergeTV has done them one better. It goes down in perfect weather for no apparent reason.. Pretty much every day.. When it "works" it only buffers for 5-10 seconds two or three times an hour. That's a good day.
Not ready for prime time....
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