Greenwood Memorial Gardens — Local services in Short Pump

Went to an outdoor memorial here during this Covid lockdown.

Mind you this was ALL outside, but in walking up the cemetery road to where the memorial was taking place I, and every guest, was immediately met by the manager of this facility who berated us for not having masks on outside when we were socially distancing and when many people did not have masks as they were not told to bring them, there was no information on their website about requiring masks, the governor had not given a directive to wear masks at this point, and there were no signs posted stating their must-wear-masks-outside policy

This man kept on berating people but had no masks to offer, until I and the person whose mother was being buried told him that it might be best that he leaves and stops harassing people on this somber day. This man immediately made this environment negative and combative.

That particular older man left but another smarmy man arrived to accompany the two funeral attendants who were nice younger gentleman who helped as pallbearers since the family only provided two.

But four people on a heavy casket is on the edge of disaster, when normally eight people are required.

it was nice that the two gentlemen helped carry this casket, but it would have been helpful if the other men employed here who just stood in the background, would have stepped up to assist as well, instead of just watching and lurking in the background sneering at everyone it seemed.

This was a terrible experience, beginning with the lockdowns and restrictions, and topped off by the reception here where they were totally unprepared to demand people to wear masks when they had none to offer and had issued no directives anywhere involved with this business either online or on site . I would never bury a relative here or consider this place as my final resting spot, or that for anyone I cared about.

Ironically my grandparents are buried here in one of the mausoleums. and although I was just a little child, I can remember that 45 years ago it was a completely different atmosphere here, and was professionally run by people who actually cared about individuals during the saddest moments of their lives as they send off a loved one at the end...

Greenwood Memorial Gardens in Richmond VA destroyed my parents' grave in an unspeakable, irresponsible act of carelessness, then tried to 'hide' it from us. In addition to normal maintenance, we paid for perpetual care, expecting respectful maintenance in our absence. Instead, their maintenance people drove heavy equipment on top my parents' graves, breaking their gravesite in half by destroying the granite stone we placed in 2006 to re-unite them after thirty years. The bronze structure for flowers to honor him, a veteran, and her, a widow who raised 6 children, was also shattered. In a disgusting act of shame, someone at the cemetery tried to disguise the damage by inverting the bronze vase. No one bothered to notify us of the damage, adding insult to injury in their mistreatment of this sacred site. Sadly, my sister discovered the break that severed my parents' grave when she went to put Christmas flowers on their graves. The shock and pain of finding this, and our grief and anger at such shoddy treatment, is taking a toll on our family this Christmas season. The management is complicit. The Greenwood office had to be prodded to put in a work order, and would not guarantee that the damage would be repaired within a reasonable time frame. We contacted the corporate site and are in conversation with the regional office. I see that the "owner" does not have the courage to give his or her name in responses to others' complaints. If you have other choices, we strongly recommend that you find a place that treats you and your lost loved ones with the dignity and respect you and they deserve. You won't find that at Greenwood Memorial Gardens on Patterson Ave in...

I never thought it would be possible to ruin a farewell of your beloved person so badly. I will never forgive the cemetery‘s administration for the horrible execution of my dad's funeral last December. They had been calling for bad weather the day of the funeral and the admin team said that if it will be raining that the funeral would be rescheduled as it would be too difficult to do the burial with the ground being so saturated. The day of the funeral it was absolutely pouring and I begged the administration to reschedule but they flatly refused. The ground was so saturated with water that we were sinking ankle-deep while walking to the grave. They were pumping water out of the graveside because it was full of water. They parked a huge excavator in front of the grave before we even got the coffin there. All the people carrying the coffin to the grave had to maneuver around the excavator while trying not to fall in the flowing muddy water . We couldn’t even stand near the grave site as it was blocking it. It was absolutely awful! Here we are trying to say our final goodbyes and we couldn’t even be close to the coffin. Could it really not have been possible to wait one more day?

Unfortunately, the funeral cannot be redone. What is done is done and it will remain in our memory as terrible as it was.

Even one star...