CVS — Local services in Signal Mountain

My wife had to visit the Doctor on April 19, 2018. She was in a bit of pain and not sure why, so we found the most available Doctor at the time. Her pain ended up not being life threating or super serious, but the Doctor prescribed her medication to address the source of the pain. The Doctor asked us for the closest Pharmacy to our home, the Signal Mountain CVS, and told us he would be sending an electronic prescription to the store.

When we arrived between 5:00pm and 6:00pm that same day my wife approached the counter to get her medication. The woman at the counter was short and rude to my wife. She didn't ask for my wife's information or ID and she didn't even physically check if a electronic prescription had been sent. She simply told my wife no electronic prrscription had come in. She dismissively told my wife to call the Doctor. My wife tried to call but the Doctor's office was already closed. My wife sat in our car crying her eyes out because she didn't know what else to do except wait till the next day to call the Doctor and fix whatever went wrong.

When she called the Doctor the next day she found out the prescription had gone through and should have been there when we arrived. All we can think that could have happened was the rude woman at the counter didn't know because she didn't bother to check when my wife asked about it. That woman could have handled the situation so much better. She could have checked right that moment if anything came in. She could have politely asked my wife to check again in 15 or 30 minutes. But instead she blew my wife off as quickly as possible. I wish I had gotten the rude woman's name but we didn't think about it at the time. We thought we had done something wrong, but we came to find out that someone just wasn't doing their job properly in the Pharmacy. I'm just glad it wasn't something more serious; although, it infuriated me to see my wife in discomfort and pain and in tears because some Pharmacy worker with poor customer service and a dismissive attitude blew her off. Shame on the Signal Mountain...

Their automated answering service should say when you are hold, " No one will be with you momentarily" instead of, "someone will be with you momentarily!" I was was on HOLD for over 40 minutes just to see if the prescription that I dropped off at 4pm was ready which at this time it was 6:30pm. I wanted to wait for it but the gal who took my information said it would be over an hour wait before it would be ready. So I asked them to text me when it was ready. It's now 6:30pm, no text....., that's when I called to see if it was ready, and that's when I waited over 40 minutes for someone to answer my call. When I finally reached someone they claimed they never received this particular prescription!!! Someone did finally found the script, they said it would be ready in 30-45 minutes! I went to pick it up within that time and it was still not filled. It took them pretty much 4 hours to fill this single, uncomplicated prescription which I was under the impression that it would be ready close to an after I dropped it off. From now on, I'm going next door to Signal...

Staff appeared helpful but were not. When I complained my cvs card was no longer on my phone I was told it was removed according to HIPA protection 🤷‍♀️. I also said I had not been able to get a receipt with coupons😢😢😢. I had asked the Manager where to find “hairspray”. He told me “on the LEFT”….it happened to be on “the RIGHT”. I pointed that out as a point of frustration 🤯 and he retorted …hairspray “is on the left and salon products are on the right!!! My product was Paul Mitchell Freeze and Shine“. He gruffly accused me of taking my frustration out on him. I apologized. Then my debit card got denied twice and I was further frustrated!!! He gave me 40% off of my hair spray but I was less than satisfied with how I was...