Ashley Store + Outlet — Local services in Smithfield

We visited the Ashley Outlet in Four Oaks to inquire about mattress prices. Due to a surgery, I have been unable to sleep on our current mattress for almost two years. Salesperson BJ Teel kindly assisted us during our two and a half hour visit. He patiently demonstrated various mattresses and allowed us time to try them out. He periodically checked on us to ensure our comfort. After narrowing our choices down to two mattress brands, we ultimately decided on a Tempur-pedic mattress. The Adapt Regular model fit our budget, and BJ worked diligently to meet our pricing needs. Initially, we planned to explore other stores, but the exceptional treatment we received at Ashley's convinced us to make a purchase. I also considered the durability of my Ashley sofa and loveseat, which have lasted for an impressive 20 years, despite the fact that furniture these days often has a shorter lifespan. I express my sincere gratitude to BJ for his exceptional service and kindness. If you are considering a purchase from Ashley's, I highly recommend requesting asPsistance from BJ Teel.

• UDATE 1/3 2025 3:55PM *

While the sales team at Ashley's and Four Oaks provided excellent service, the delivery and installation team's performance was unfortunately unsatisfactory. We believe the initial assembly was incorrect, as a subsequent installation by two new technicians still resulted in errors. Specifically, the control panel was not properly secured in the net beneath the stationary platform. Further inspection revealed that the platforms themselves were installed in the wrong locations, causing the control panel wires to rub against other components. The USB platform was also mispositioned, and a crossbar was installed upside down. Although the technicians returned to correct the platform placement, even with clear instructions from the assembly manual, they made further errors within a short timeframe. Despite assurances that the control panel was correctly installed, it was later found on the floor. This occurred on three separate occasions. All three visits were rushed due to it being the end of the workday. The crossbar remains unfixed. We contacted the delivery service and Ashley customer care, but have not received a response. Therefore, we have not received the delivery and installation service we paid for, resulting in significant frustration and days without use of the bed. This revised review reflects solely on the delivery and installation service, not the sales team; however, as Ashley Furniture employs these contractors, they bear ultimate...

I'll be contacting corporate about our experience there regarding Karen, the manager. We go in, greeted by Derrick, who was awesome. Derrick was really great. Told him right away, hey, we spent an hour plus at the other store in Durham today, a salesman named Marlin helped us, we know mostly what we want but are still open to love seat options. Derrick was like ok cool, showed us a few love seats and let us look around. Didn't see any we loved. The main couch/sectional we liked from the other store was at this outlet too and I said I'd like to measure it one more time to see if we do or don't want to add the cupholder piece. Derrick was kind and helpful and got us a tape measure! Then Karen comes over to us and says that if we buy it there, she can give Marlin credit for the sale. No thanks, we really just want to measure it and buy it from Marlin, because we spent a lot of time with him. Karen gets aggressive and tells me that we need to buy it there to give Derrick half the credit for the sale because he spent time with us too. I'm like ummm, this is uncomfortable. I told her that we have already made our decision. She insists that this isn't fair, Derrick works on commission and he needs to get credit for the Sale. We spent maybe 7 minutes talking with Derrick, who is absolutely wonderful. Since she won't back off, I told her, I've been in sales most of my life, the Worst thing you can do is try to make the customers buying experience about your salespersons pay. She said well I don't pay him, he works on commission. I said well maybe you Should pay him more if this is a problem! She wouldn't back down with her aggressive Karen attitude and I asked her to please let us just finish measuring before we decide we want nothing to do with this store. So she went back to her desk. While I was talking to my boyfriend, not even a minute later, I was asking him like omg, was that uncomfortable or what? Was I rude, I think Karen was way out of line? Karen heard this and said we were being rude and told us we need to leave! We left immediately.

Yep. That seriously just happened. Poor Derrick, what a terrible manager to work for. Karen needs to be fired, she's out of touch, rude, aggressive, doesn't understand what sales is about and is an embarrassment to that store. That was awful. I will be writing to corporate about...

UPDATE #2: So the loveseat was delivered 9/7/24. They arrived nice and early. The color matched and we are now satisfied. Thank you for making things right. We really appreciate it. Hopefully we can use your company again in the near future. UPDATE: My original review was from 8/24/24. Our furniture was scheduled to be delivered on 8/31/24. When they arrived on 8/31/24 to deliver the new sofa and loveseat, the colors did not match. The sofa was gray and the loveseat that came was brown. I don’t know what happened from the time we left the store and the time it ended up on the truck but somewhere…somehow the order that came to us was incorrect. We had been waiting a week to enjoy our new living room furniture. We even had friends coming over from out of town the weekend, only now we had limited seating. We had already gotten rid of our old furniture so that we could have room for the new furniture. I know mistakes happen but this was very disappointing. We contacted the store. They were apologetic. We now have a new delivery date for the other chair. We paid in full and it would be nice to be compensated for the inconvenience with a floor lamp or side table. We were so excited going to Ashley Furniture. From this experience I can say that if we need anymore furniture, this may not be our first stop. 8/24/24-My family came out this morning to visit different places in hopes to find some living room furniture. Our first stop down 95 was Ashley’s Furniture. Once we walked through the door we were greeted by a very friendly young lady named Laura. She was very very personable, patient, great smile, and excellent customer service. We were debating on another furniture store but Laura sealed the deal and left us extremely satisfied....