Carguts Inc — Local services in Smyrna

STAY FAR AWAY! Reselling motors with known issues and then offering fake replacements!

Similar to other reviews, I had an awful experience with this company. Originally called for a Cummins engine (which they've now relisted since it's return) which was 10k$, it turned about to be 11k$ plug a core charge which wasn't listed. I went ahead and tried to proceed, gave them my information and was told I'd be sent some paperwork to fill out shortly. About 4 days goes by and I'd heard nothing, called back and they couldn't remember who I was. Went through the process, was finally sent all the paperwork regarding a warranty to which I promptly sent it back. Waited about 4 days, heard nothing. Called again, "Oh we just got it"? How? It was sent via email. Was told it'd take time to pull the motor, a few days at best. Week went by, called, nobody knew who I was or had seen my paperwork. Called the following day, same runaround. Called for a third time "Oh your motor was just pulled yesterday. We'll sent your the final amount shortly to pay." Two days later, reached out, "Still waiting to pull the motor" huh?? Another day goes by "Please pay us", paid same day "Your motor will ship tomorrow!" Another three days goes by, I'd call, leave messages and nobody would return them. Fourth day I reached out "Your motor is shipping tomorrow" even when I'd be told nearly a week ago the same. Two days later I get a phone call from the shipping company my motor was being delivered the next day. Once again, nothing from CarGuts. Motor showed up looking like the below... it'd clearly been pulled long ago and had been sitting open to the elements. The EGR was wide open, a puddle of water inside. There was rust water leaking from the exhaust, coolant feed for the radiator, and contaminates in the intake. Everything was completely rusted, bolts snapped and sheared, really lovely for 11k$. Attempted to spin the motor, got about half way and it locked up. Could spin it back and it'd get locked at the same point. Took it off the pallet to see the oil pan was crushed. Local mechanic wanted to remove the head to inspect the damage and CarGuts required this to be requested per their warranty. Reached how and Danielle who I had last dealt with became extremely defensive, swearing over the phone that my mechanic was "full of it" and "didn't know what they were doing" threatening to void the warranty if we even attempted it. So I sent it back after much arguing. Took well over a month to receive a refund after they declined the first return shipment, then after they received the motor in person they claimed I never sent it back. Called multiple times and was left with no response until I expressed I'd be involving an attorney. Took another two weeks for them to finally mail out a check, only to receive 75% of the motor's price due to "restocking" (a bad motor at that) and they kept all of the shipping, including the time they declined it.

Absolutely awful experience,...

This place is, in a word, terrible. I've had to call 5 times in an attempt to order one part. They said they had it and would ship it. It never arrived. Never received a call. Called back again after a week and a half. They said they didn't have it but they could get it from somewhere local and would ship it out. Never received it AGAIN. Never heard anything AGAIN. Called back AGAIN after another two weeks. Was told they would look into it and call me back within the hour. Called back AGAIN 2 hours later. Spoke to someone who then told me she would email a tracking number to me despite the fact that I haven't received it. When I attempted to emphasize the importance of getting this taken care of as soon as possible, I was hung up on. After calling back, I was told no tracking was available because they were unable to contact the place they ordered the item from. I called back today for another status update and in retaliation for this factual review, I was hung up on after being told they would not ship the part they had already claimed to have shipped. There was not one single attempt to correct any part of this disaster of a transaction.

This is by far the most unprofessional auto parts establishment that I have had the displeasure of working with. I cannot even fathom how it could be any worse. Avoid...

To whom it may concern, I bought a Ford 7.3 diesel motor from this auto recycler. As a long time auto recycler for 60 years .The motor I bought came in and the vendor had changed both valve covers. This engine possibly came out of a truck that had engine fire. Whoever installed the new valve cover gaskets had pinched the injector wires which created a short. The engine once started was missing on several cylinders. Upon diagnosis we discovered the problem and had to replace the valve cover gaskets. I sent a copy of the invoice to them for parts only without labor. They would not honor the repairs to keep their engine sold. I lost money on this sale. Auto recyclers stick together and we maintain a friendly and suitable work environment with well produced products; we take care of one another...I wasn't taken care of the way I should have been and ended up paying out of pocket. I paid a total of $142.00 of expenses to complete the motor the way it should have been when I bought it from this auto recycler. Best...