G&W — Local services in Smyrna

We purchased a half cow from Six Oaks Farms who processes through this butcher. We shared with another family and this was our first large animal purchase so we had a lot of questions about what to expect. I did not deal directly with the butcher but the other family did keeping me informed along the way. G&W was not very responsive taking several days to reply to our questions. The other party made sure to ask several times for the soup bones to be included since they were paid for in the hanging weight and we sadly discovered while driving the meat 2 hours back home that they were forgotten. When she called to ask about the bones all they said was did you ask for them and she said yes several times. No resolution was provided. They could have saved bones from another order who did not want them to resolve this, but that offer was never made. Also several of the cuts were mislabeled creating a lot of additional confusion when trying to split what we purchased between families. We had to call back to ask where several of the cuts were that we specified wanting, and they had to track down the person that labeled to help us decipher what was what. I would not recommend this processor for anyone new to purchasing a large animal, and if you do use them you need to make sure you have everything that you ordered prior to leaving. Our meat was tough and there's a chance it could be the farm or the way our meat was butchered or a combination, it's too difficult to know where the issue originated. Six Oaks Farms was also a nightmare to deal with and their product is sub par. I personally would not use this processor or farm again for any purchases. Neither of these businesses care about making things right for their customers and by their lack of care, prove that their only focus is on their...

the meat that you buy here, tastes alot better, and is alot better for you. The meat at chain grocery stores is put into a chemical and water mixture, in which the meat absorbes the water to make it weight more, ( you know sold by the pound) so your buying water and chemicals that do, no telling what to your health. the meat at G&W is removed and wrapped up, and sold to you in its natural condition and weight. The owner is one of the nicest ladies you will ever meet, and Dan the plant manager closely supervise the day to day operations to maintain the highest quality meat that you can feed your family and especially your children without worry or concern for their future health being compromised by a corporation's need for profits, The USDA inspector there too, anytime your food is being produced, the entire staff is very friendly, and will help you carry you food to your car. Great...

Just as we pulled up they turned the sign to closed. It wasn't even lunch time yet. We drove 20 miles to get there but will never return and will not recommend this packing whatever it is place. The only reason I bothered to give you one star was so I could warn people of your horrible customer service. Way to go. Hope you enjoyed your lunch. I spent mine getting to you. Sorry you Just lost a...