Bears In the Woods — Local services in Solon Township

Overall- so very disappointed in the customer service we are receiving. We ordered a custom table in aug 2016, and here I am at the end of may 2017 and I still do not have my table. I have had it twice- mind you- but it was not correct either time. The first time waiting the full 12 weeks (8-12 week estimate given when I ordered) for the table and it had the wrong apron on it and also the 4 leaves for the table were not stained the same color as the rest of the table. At this point, I was feeling patient. Mistakes happen, make it right and I will be fine. (They did allow us to keep the table over the holidays so that we wouldn't be without one. ) once they picked up the table, we were told 4 weeks. We waited 7 and had no communication from anyone regarding the delays. Finally, after we initiated a call, we were told that it looked ok in the "shop" but not sure how it will look in my dining room that has "so much natural light". That was the next clue that it wasn't going to be correct. Sure enough, the table arrived and the leaves looked exactly the same as they did the first time (although this time the apron was correct). It was VERY obvious that the 4 leaves were a minimum of a shade lighter than the rest of the table. They took the leaves back to have them stained a darker shade. AGAIN. So again, I am without a table. Was told that they were hoping to have it turned around really quickly- were going to make a special trip to drop it off and pick it up. Might get it turned around in a week or 2. I have now been waiting another 6.5 weeks and haven't heard a thing. TERRIBLE communication. Every time we talk to someone, there is an excuse as to why it was someone else's fault. So disappointing. Beautiful chairs...but...

This is by far the best furniture store around. They have the highest quality custom furniture to chose from. They have tons of options, and are very reasonably priced. They matched a california king size bed frame to the stain of my existing armoire. They did an amazing job, it looks like they all came as a set. They had great customer service, everyone is so friendly and willing to help you. Their furniture is very reasonably priced too, and they have tons of different stains to chose from. I would go here again and again any time I...

Nice place...however..customer service is lacking. We bought a table and there were cracks in the wood. Waiting 11 months for a replacement base to our table....they have not initiated any contact. Will be making yet another phone call. Will not go back. Still waiting for replacement. Spent alot of money on this for...