P C Parts Unlimited — Local services in Solon

After inquiring regarding an order that was not shipped/received, this was their response. Completes the picture of what kind of employees they have and what their mindset regarding "customer service" is... Good morning,

I’m the “RMA Coordinator” at this “company” and my responsibilities are miles from anything to do with providing tracking or order status updates. Orders are issued by those in charge of Walmart Sales through our “company” and such information is provided by “sales” or “customer service” or “Shipping” which I should think would be a foregone conclusion.

Your order was refunded by the aforementioned Sales Associate, who is also responsible for referring your order to fulfillment (which evidently didn’t happen), so I recommend copy and pasting that to them instead.

Have a great day, Does not get much more useless... another company on the "never, ever deal with them...

5 star excellent experience with PC Parts Unlimited. Here’s my story: I had to find a power supply and power chord for an HP computer since we lost it during the hurricane in Southwest Florida and I needed access to my HP computer. Called the HP store and they no longer carried it, but they gave me the name of some resell companies that should carry the power supply. Called those companies and they were stumped. However, one lady stated I should contact PC PartsUnlimited and ask to speak with Rob Rodick. She said if anyone would have it PC Parts unlimited in Ohio would and Rob would locate it. Called PC Parts Unlimited and spoke with Rob, he was able to locate the part efficiently and had it to me in a flash. So very thankful he found it. He followed up with me through e-mails and phone calls as well. Great company, and would not hesitate to use them again. Thanks again to Rob and his great staff at PC...

I ordered an item from this company through Amazon. I was given a tracking number. I waited a week or so to receive the item, I just received a refund due to undeliverable address. I order from Amazon 4-7 times a week and no issues. I called UPS they stated they never received the item. The tracking number states its still being shipped. I contact PC Parts Unlimited and the rude customer service person stated they shipped to address on Amazon form and that UPS sends back stuff all the time. I mentioned to him that UPS never received the item at all and that's what I see with the tracking number too.. It will show when the item was scanned at the receiving center. He would not even lookup my account to see the exact address they say they shipped to. No customer service skills at all. I read there on Google reviews that I'm not the only person having issues with shipped items. BBB...