Daniels' — Local services in South Park Township

We just purchased a Speed Queen washer and dryer pair from Daniel’s. The dryer died after two loads. Contacted store and they said I had to work with the manufacturer and they refused to do anything.

I contacted speed queen and I was given a list of service companies. None of the companies would service my machine because I did not buy it from them.

Upon further investigation I discovered that Daniel’s is not authorized to service speed queen.

I am now stuck with a 1300 dollar brick. My wife is a nurse and needs to wash her scrubs daily. Daniel’s could care less! I was forced to purchase another dryer as a backup.

If you are in the market for a speed queen please go elsewhere at all costs. Daniel’s has my money and I have a boat anchor. I also question speed queen and their claims to superior reliability.

Shame on you Daniel’s

2-13-22 Update

We finally found a third party servicer to come out and diagnose our dryer with little help from either speed queen or Daniel’s. The main circuit board is dead and a new one needed to be ordered with no eta. We are approaching one month with a dead $1300 dryer. I understand that things can happen, but so much for speed queen service.

I did receive correspondence from Daniel’s after my initial review. I was optimistic that they would support my resolution. I have not received further correspondence even after reaching back out to them.

My best advice is that if you are interested in purchasing a speed queen, locate a dealer that is also a servicer. I made the mistake of not verifying Daniel’s ability to service what they sell.

My $450 cheepo dryer from a big box store is running great, while my top of the line speed queen keeps it company in my overcrowded laundry room.

The saga continues…

2-17-22 Update

Independent repair company phoned yesterday informing me that the replacement parts are in order and cannot provide an ETA. Contacted Speed Queen and they were zero help. They are unwilling to send parts directly from the factory and will not replace my brand new dryer.

Of course, there continues to be no communication with Daniels’s. I have reached out multiple times and it has been radio silence. What do they care, they have my money. If they cared about the customer, they would have replaced my dryer and would have dealt with Speed Queen directly.

This is not the old Daniel’s that we all grew up knowing and loving. As for Speed Queen quality and support, well my experience should change your mind if your are considering purchasing their products.

Hopefully next week will bring some better news.

My $1500 new broken dryer sitting on the sideline while my $450 big box dryer running like a champ!

3-1-22 Update

I would like to share the final positive resolution to my ongoing issue.

Speed Queen ultimately decided to replace my dryer. This was mostly due to parts availability challenges. I thank them for making this decision.

Once Daniels received the return authorization they quickly made arrangements to replace my dryer. It was delivered today and the delivery team was nothing but professional and courteous.

At the end of the day both companies stepped up and made the...

Horrible customer service.. We purchased appliances in the past at Daniel’s, with no problems. That’s why, when we were in the market for a new refrigerator, we went back here. 6/20/20 we purchased a new Refrigerator. The salesman Craig “Bud” Budzik, who sold us the refrigerator. Understanding the situation with the Pandemic. Bud, explained to us that the delivery could be delayed. Which we understood. Without our knowledge. Bud, put in potential delivery date. While on vacation during the 3rd week of July. I received a call from Daniel’s, that our refrigerator would be delivered. We told Bud of us being out of state. So, I called the delivery guy back and explained, we’re not home because of being on vacation. I called Bud, and he told me of the potential delivery. That would be the last time that I spoke to Bud. Forward to Aug. & Sept. I made several calls to Bud, (who wasn’t there, so I left messages for him to call) following up on the status of the refrigerator. A different salesman answered. That salesman would explain the delay. The manufacturer is working at a low work force. I heard that every time I called. In October, we received a letter for the warranty on the refrigerator. Which, we still didn’t have yet. So again, I call asking for Bud, who wasn’t there. I explained the situation to the salesman who answered. No refrigerator, but we received the warranty. He said he’ll make a note in the system and contact the warranty people. I called in November, asking for Bud again. Bud wasn’t there. 12/6/20, called to find out, if there’s any new information with our refrigerator. Asking for Bud, who wasn’t there again. Spoke to a different Craig. Again, same information, because of the Pandemic, not sure of the delivery from the manufacturer. I explained to Craig, my frustration. Told him how I’ve called numerous times, asking for Bud, and every time I called, Bud wasn’t there. Bud or no one else from Daniel’s has called us, to follow up with our purchase. Craig proceeds to tell me, that they can’t call every customer who is waiting on appliances. I told him, I find that hard to believe. Your customer service is horrible. You and your employees need to learn customer service skills. We asked for a refund for our purchase. Most likely I or anyone in my family will never shop there again. Keep in mind. We could have went to a big box store, but chose no to. Maybe we should’ve. I’d thank you. But, there’s nothing to be...

This place doesn't deserve any stars we came here to get a washer and dryer since our dryer died and dealt with a Salesman named Bud (who from looking at the other reviews) has had a history of lousy service he was going to get us a list of the inventory that they had available since we needed it yesterday and email it to us I waited the entire next day and got nothing so I called and spoke to another salesperson who said he was off and there was nothing they can do and hung up on me the more I thought about it the more mad I got I've been dealing with Daniel's Hardware for over 30 years so I called back and asked for the manager and was given a guy named Rod who was there distribution manager or something like that ended up buying the washer and dryer from them but told him the day they were delivering it they needed to be early because I had to pick my son up from the airport he was coming home for Christmas from the military and was assured that they would be in and out by the time that we agreed upon 15 minutes from the time they had to be gone by I got a phone call saying they were on their way so I told them forget it I didn't want it that was the second strike that was three weeks ago I still have not been refunded my money and when I called about it I got no apology I got an attitude when I told him I will take my business elsewhere they said go right ahead we don't care I seen the owner or someone handling their website has made comments on some of these reviews so someone sees them but they're sure not doing anything to fix the...