Mt. Holly Motorsports — Local services in Southampton Township

Most people get into motorcycling when they’re young… they’re 13-14 and they get a dirt bike then eventually transition into a street bike. I got into motorcycling when I was old… 52 to be exact. I took the MSF course in November 2024 and the last six months have put 2000 miles on my first and only motorcycle, a aged… nay venerable 1982 Honda CB 650 nighthawk in questionable condition, leaking oil from many?, no !, all of the places… but yet always managing to put a smile on my face every time I turned the key.., even when I had to put a gallon of oil in it in one week…. I think most of it was being consumed instead… I digress… It was at that point I knew I was ready for the next step and started investigating bikes online … stats, reviews, more reviews, AI analysis and comparisons…etc…and visiting dealerships. I walked in to Mount Holly Motorsports on a Wednesday evening an hour before closing and the sales manager Mike Rice took the time to enthusiastically take me through the bikes on my list, letting me sit on each one, discussing the merits of each, which bike was right for my needs, and then discussing financing options. I got the distinct sense that he was excited for me during the conversation. I came back on a very busy Friday evening during bike night and Mike took the time to make the deal happen. I even got to drive the bike home that evening. I never felt pressured, Mike made me feel at ease the entire time. I’ve bought brand new cars before but those I could at least justify a car as a necessity… but a new motorcycle? Can a new motorcycle be a necessity? I left confident I had made the right decision… for me. The new bike? Well let’s just say I didn’t know motorcycles could be this good. Thank you Mike and thank you Mount Holly Motorsports. You’ve got a customer for life. I will recommend you to everyone I know interested in...

I took my 2020 Pro XP to Mount Holly Motorsports for its first service in February. I let the service manager Chuck know of a noise I was hearing in the vehicle. It sounded like metal against metal. I was told when picking up my vehicle that the noise I was hearing was coming from the tool kit I had in my glove compartment. I felt this was weird, but accepted as this is what they do every day! Took my vehicle back out for a ride and the noise was still present. I searched and searched all over the vehicle for the noise and I could not find anything. After months of hearing the noise I finally noticed the dust boot for where the cage meets the hood was not on properly. I detached the boot and see the bolts in the cage were not all the way in causing the metal noise I was hearing. I brought the vehicle right to Mt Holly motorsports and let Chuck know of the issue. I stated that they will take care of it with my service. I picked the Machine up on 8/5/20 after they had the vehicle for 10 days for the service and recall work. I go out for a ride and still hear the metal noise. I remove the dust cover and wow they never took care of the bolts. But the technician Alan Stochel felt it was ok to just put the boot back on the vehicle and call it safe. Also, they did not reset my service light, and possibly did not do any of my recall work. Was told by Polaris they never submitted my recall paper work and to take it to another dealer at Polaris’ cost to ensure my safety. I have contacted Polaris about this issue as I have paid 30K for this machine and about $800.00 in services at Mt Holly and have not been respected. Tried to contact the owner and he thought it was appropriate to hand my issues back over to Chuck the service manager rather talk to me himself! Use caution when bringing your UTV to this dealer especially if you value your life...

It's difficult to leave a review at all. Straight off...let me point out...Mount Holly has the bike in stock...and more than 1! My previous search for the bike at two other dealerships was unsuccessfull, so i was excited to see that Mount Holly had multiples of it.) I took a day from work and arrived at the dealership upon opening...but i did not see the bike on the showroom floor. The sales associate appeared "just a little to busy"...he nevet even got out of his chair. His explanation was rediculous. "We're delivering up to 15 bikes a day, and the one you want is available, but they are still in their crates". Okay.....i do understand what's going on nowadays with absent help...but all he could do was apologise a few times??? I guess he wanted to prove his point further when he asked a lady at her desk..."hey...when was the last time we had a ninja 650 on the floor"? She shrugged her shoulders and made that hymph sound so as to support his first response to me. Not a great experience. I was offered to leave my name and #...(most dealerships take that info straight off...but perhaps he thought i was just a tire kicker...(more on that later). The other excuse given me was all about how people are buying these bikes on-line, sight unseen. I guess that means screw the walk-ins huh? So...here's the beauty of it all. I KID YOU NOT...i just sold my bike last week...and took a day from work to buy a new one, and i had CASH with me, more than enough for the bike and a few accessories i wished to add. I don't know what's involved in opening a crate to show me the paint/color...but there was no solution offered me other than..."sorry, but leave your name and number, and I'll call you if we get one on our floor". The key word there was "IF". And THAT ladies and gentlemen...was one...