Spencer Heat & Air, HVAC & ELECTRICAL — Local services in Spencer

tl;dr - personable, helpful, and professional service at a great price!

We had a fantastic experience with Spencer Heat & Air and our assigned tech. We called in the afternoon, but the office was understanding and helpful, scheduling a tech out the same day. Our tech was punctual, arriving very early in the time window estimate we were given, and he was able to diagnose our issue and even implement a temporary fix within an hour. That meant we were able to still use our unit until we could be scheduled for a full repair.

We didn't even have to wait that long, however, as we received a call back from the office not much later. I was talked through our service options, and had our repair scheduled first thing next morning.

The same tech was sent out, once again right on time (feels very rare), and our unit was promptly repaired with no issues.

Spencer Heat and Air helped make a very frustrating and urgent issue about as painless as it could possible be. Overall we had a great experience at every point. While I we hope we won't have to, given the need we will absolutely be...

Greg salesmen came in shook my hand and told what needed to be done to do the job right. I told my budget $10k and it couldn’t be a penny more and Mike and his crew came in 3/19/20 and made it happen the was very polite and well mannered. I needed 3 estimates but went with 5 estimates 2 companies never returned my call 1 was ok but I didn’t like his brand. The company with the brothers 👯‍♂️ sent a rude salesman that was giving me appraisal on heat and air system that wasn’t capable with my gas system and it was old outdated system and he refused to shake my hand. Imagine that I got $10k to spend and your company’s don’t follow up. That’s why their price seems to beat others wrong or old system. Greg @Spencer H&I shook my hand and was the the one company to follow up with me and offered to loan me portable heaters due to knowing I had no heat in my home from 1/20 to 3/20 got me a rebate and filled out out warranty paperwork with Lennox the system is Great! Go with Spencer...

Update: I contacted the owner at his request by email several times. I never got a response. This is not a honest company! Learn from my mistake, don’t be fooled by all the great reviews and fancy trucks. I way over paid for a unit larger than my house needed. Stanley, the owner came over during the install. At the time I thought how nice. Later I realized Stanley was there to distract me from how horrible the outside pipes looked. After the installation, I noticed one of the mini-splits was not draining at all. By the time they came out to fix it. Water had been dripping down the inside of the wall causing mold. It sent me to the ER and my dog got sick and died. I called Stanley to come repair the damage done to the house. His reply was “I would have to make him.” Unfortunately, I’m on a fixed income and spent most of my money for the new AC system. I was shocked by his rude, deceitful and...