J & D Embroidering-Screenprinting — Local services in Sprague

Unprofessional is the only word I can use to describe my experience. 3 weeks ago I walked in and asked if I could have a child’s hat embroidered. I was told it would be no problem, I went over what I would like, and asked how quickly it could be finished. I was told 2-3 weeks. I needed the hat in 4 weeks so I was more than okay with the time frame promised. Week 1 and 2 go by and I received no update which wasn’t a problem. We are more than halfway through week 3 and by Wednesday I called to see what’s going on. I was told the staff was reminded about my item and it would be completed by Friday the latest, that’s today. I received a phone call at 930 this morning telling me that they don’t have the proper equipment to embroider my hat and they can’t do it without ruining it. You had my product for 3 weeks… you call me the day I’m supposed to pick it up and tell me you can’t do it and ask if I have a shirt I’d like embroidered instead… I’m beyond frustrated. I now have 5 days to figure out how to get the hat embroidered when I could have had weeks, if I was just told upfront that the item I dropped off may be an issue for their equipment. Completely unprofessional. Wouldn’t recommend using the...

I'm surprised how many good reviews there are because the 2 organizations I've been a part of both have major issues with this place. Customer service is horrible and it takes them forever to return an order placed. Not only that, They've over charged for orders placed and have yet to refund one of my organizations for over charges. One organization is still waiting after placing an order 3 weeks ago for 5 shirts. Both organizations were told they can't place small orders of less than 5 yet it takes a month for turn around time. If anyone joins our organization we have to wait until there's enough orders to place another order, that's very frustrating. On a positive note, seems like the quality...

Beautiful work, customer service was great, The products I purchased were quality and have held up through out the years. I Highly recommend...