NAPA Auto Parts - RIDGE TO RIVER LLC — Local services in Spring City

They initially gave me the wrong diagnosis. Once we got that straightened out and I lost a half day of work, they did actually get the right part in, but the bill was twice as much as the quote had been for. Then they told me both front bearings were bad. Wrong. I had someone else look at it and it turned out to be a front axle slip yoke (4x4.) Nothing their mechanic told me has been right. Then they gave me the truck back with the cap on the wheel barely hanging on. See picture. So 9pm on a weeknight, I'm in the driveway pulling the tire to keep from...

Will not ever do business here again. Took our jeep to the garage after calling to get a quote and being told it would be around $500 multiple times. They called the next day and said it would be around $900 instead and we said no that we would come pick it up. We went to pick it up and were charged a $50 "diagnostic" fee that was not disclosed to us ahead of time and we didn't agree to pay. We like to support smaller local businesses but this was dishonest and we will never give them another dollar...

Do not take your diesel here !! They misdiagnosed us, cost us THOUSANDS!! When it actually was a 12$ part that was needed. They replaced a very expensive FICM with a remanufactured one that wasn't needed. In my eyes, that is theft. This is not the only person this has happened to. The mechanic isn't certified to work on diesels. This place is a rip off !!!!!!!!!! And after all this, they won't even apologize, or admit to their mistake. And they want more money. I repeat. DO NOT TAKE YOUR...