Feldman CDJR of Clarkston — Local services in Springfield Charter Township

I had an appointment to drop my 2017 Ram 2500 off for service Tuesday February 28th (check engine light, transmission pressure sensor.) I actually dropped the vehicle off early because I did not want to drive the vehicle and risk any damage.

There was no contact from the dealer Tuesday, Wednesday or Thursday. I called to for an update on Thursday and was told that I needed to speak to Colin Schultz because he was the service advisor assigned my truck. I made multiple attempts to reach Colin (it was confirmed by other staff that he was working) but he never picked up his extension so I left a voice mail message asking if I could please have a call back. He never called back Thursday.

I was hopeful that I would get a call back Friday morning, but after no luck I started calling repeatedly in the afternoon until I finally was able to reach him. I explained my frustration (It had been 4 days with zero communication from the dealer.) I asked him if he received my messages? He told me that he doesn't check his voice mail every day. When I asked about my truck I was told that the transmission tech was looking at it and he would call me back before they closed for the night. Yes, you guessed right, Friday evening came and went with no call back.

Once again my phone calls began in earnest on Monday, and when I finally reached Colin on Monday, he told me that the tech believes I need a new transmission and that he would call me back. The next day I was told that I needed to replace my transmission. I was quoted $9100 plus $2200 in labor ($11, 300 total.)

Considering my poor treatment so far and the very high cost I went shopping for second opinions/options. Of course I had to pay Feldman for the "diagnostic." I reached out to multiple transmission shops in the area, and I had a good experience with Mark at Clarkston Automotive and Transmission.

He explained that they repair what needs to be fixed and their diagnostic pricing policy (diagnostic fees are rolled into the repair once they determine what the problem is.) He helped me set up a wrecker to tow the vehicle to their shop from Feldman and stayed in constant daily contact. Bottom line, I had my truck back four days later ($4600 with a 12 month/12000 mile warranty, new torque converter, solenoid pack, front pump cover/seal, bearing kit, pump assembly, etc.) I have driven hundreds of miles since the repair and the truck is running excellent (good shifts & fuel economy, transmission temp is running between 165 & 172 degrees when fully warmed up.)

I can never recommend Feldman for service. It is hard to believe that a private business can keep their doors open treating customers this way. Additionally, the fix they suggested (throw in a rebuilt transmission) was more than double the cost of having a qualified tech make the actual necessary repairs to fix the issue. Is it Incompetence or an attempt to...

Typically I have nothing but positive things to convey regarding Feldman Chrysler Dodge Jeep Ram of Clarkston but this past week I took in my new 2021 Pacifica for first routine oil change. I called the day before to ascertain if I was going to receive a "free" oil change because I thought I was enrolled in the Feldman Care Plan. After speaking with the service department employee I was told I was registered in the plan and to bring my van in the next day at 11am for a quick oil change and tire rotation. I arrived at the dealership and checked the vehicle in at 10:52am. I asked approximately how long of a wait and was told 30-45 minutes max. After 75 minutes had passed I went to inquire about how much longer, I was told it should not be much longer and sorry for the delay. After another 30 minutes went by I was told any minute. At this point I was extremely disappointed in the lack of communication from the service department. Finally after nearly 2 hours of waiting to get an oil change an employee came to get me and said, "Ok Mr. Chambers lets go to the cashier so you can pay for your oil change". Needless to say I was stunned because when I originally called and made the appointment I was told I was enrolled in the "free" Feldman Care Plan. The service employee then informed me he was going to check on it. Well after an additional 15 minutes I again had to go find out what was going on. Another employee looked up my information and informed me that I was not enrolled in the plan and would need to pay for the oil change. I informed him what I had been told the previous day. He said the error was from the sales department and I needed to contact my salesman. Thankfully my salesman Blake Moore understood the error and even offered to pay for my oil change. Fortunately the sales manager waived the oil change fee and finally after nearly 150 minutes of waiting for a simple oil change I was allowed to get my van. I have been leasing vehicles from this dealership for over 10 years and always have encountered 5 star services from my salesman. I hope this experience is an anomaly and will give them another opportunity.

Some simple suggestions for their service team:

If you quote a time and that time is not going to be honored be proactive and communicate with the customer. I appreciate apologies but in the service sector apologies only go so far. Do what you can to alleviate the issue. A simple gift card, discount towards your next service, discount towards your next leased vehicle etc... Time is money and a lot of my time was wasted without any acknowledgement other than, "I am sorry".

Again the sales team at Feldman Chrysler Dodge Jeep Ram of Clarkston is top notch 5 star. My review is strictly based on the...

I have had non-stop issues with my new lease through the dealership. It first started when I was only given one key when I first got the truck and was told I’d have the second one sent to me within a week or two.... nothing. So, I finally called about a month later, and was told I had to drive out to the dealership- which is about 30+ miles one way- to get the additional key because the vehicle needed to be synced to the new key. So, drove out there and had to put those miles on my vehicle. Then my next issue came about, I had gotten a flat tire, and didn’t have a wheel lock kit. So I had to borrow one from a friend in order to get my tire fixed. Lastly, I was turning on my interior lights and water started leaking from the inside lights- I don’t have a sun roof, nor couldn’t see where the water would of even been coming from. I also started to notice that there was salt buildup inside the windshield and the windshield itself was leaking. The dealership agreed that the vehicle needed to get in to check what was wrong and agreed to get me in as soon as possible. So the only good part about the whole getting a rental, was that it was brought to me at my house and It didn’t cost me anything out of pocket. Downfall, I had to put those extra miles on my truck. They had to keep my truck for multiple days- which was fine- to try to find out what exactly was wrong. Finally got my truck back and wasn’t given any indication about what was truly wrong and if the issue was even fixed. I also, was given back my vehicle on dead E, and I work midnights... so I had to stop on my way into work, in the cold and at night to fill up my tank. Just very unprofessional people, and I am not a happy customer. I wasn’t even offered something to compensate my time, or the many inconveniences. I would of been happy with a full service to the vehicle at the time and even a few free ones in the future? But nothing. I feel like my expectations of what a dealership should do and the experience I had, are two totally different situations and the care I received was something someone should never have to deal with when getting a brand new vehicle from such a highly rated dealership. I will from now on take my truck to a closer, more qualified dealership to handle any...