Carthage Auto Parts Co — Local services in Springfield Township

CALLED BBB AND LEFT A COMPLAINT. THEY HAVE QUITE A FEW ALREADY AS WELL.

I'd give them zero stars if I could, but unfortunately you can't. Here's my experience that happened on 9/14/2023. Needed rotors for a 2016 Hyundai sonata, went down there at noon and they claimed they had one pulled on the shelf and they'd pull the other one and call us in a few hours. Fast forward a few hours, calls and says all the dismantlers called out sick and we could get a refund, or come pick up the one and get the second one tomorrow. Went down there, they had a man with one arm, literally he only had one arm, out there pulling the parts, while the rudest most arrogant/entitled man worked the register, (brown hair, about 5 foot ten inches tall, forty-ish, not skinny not obese.) So we waited around 20-30 minutes and asked for just the one they had already pulled and we'd come back tomorrow for the second one. Guy goes in the back, it isn't there, they lied, they didn't have one pulled, I assume they lied to get us to go there and pay first while they pulled both.

So I called Besslers' U Pull and Save down in Hebron, KY. And they had 12 cars worth of rotors, that I could PULL MYSELF!!! AND THE TOTAL FOR BOTH ROTORS WAS $30.03 WITH TAX!!! AND a $5 CORE FOR EACH ROTOR!!!!! SO $20.03 TOTAL!!!!!! CARTHAGE TRIED TO CHARGE ME $53 AND SOME CHANGE.

If you're an actual mechanic, or are just fixing your own stuff. DO NOT, I REPEAT DO NOT!!!!!! DO BUSINESS HERE. THEY TREAT YOU LIKE GARBAGE AND ARE APPARENTLY PRICE GOUGING LIARS AS WELL.

0/10 STARS WOULD NEVER EVEN CONSIDER USING THIS JANKY, RUDE, EXPENSIVE, STRESSFUL COMPANY.

I RECOMMEND GOING TO BESSLERS' YOU PULL AND SAVE IN HEBRON, KY. YOU CAN PULL THE PARTS YOURSELF AND THEIR SELECTION IS 20 TIMES AS BIG AND BETTER IN EVERY CONCEIVABLE WAY. AND THE PRICES ARE 40%...

Con artists. There website said 150 for a hood. Called them and said 150. Went to pay for it so it could be pulled and was still 150 when I walked in. I asked them if they had the hinges and latch still and they said yes and they would sell them for a additional 50 dollars for all three items. The young man seemed new and asked the older man how to add them to the quote bill. He told him no need. Just write hinges and latch included on there yard pull ticket and they'll pull everything. He said just add 50 dollars to the hood price. Well I waited patiently a week and call to ask if they had pulled my parts. Guy gets back to me said hood is off and laying on the car but the hinges were sold but they had the hood latch. I send my brother there to pick up the hood and get the hood latch and see what they would refund for the hinges. Old rude man claims I never even paid for the hood hinges or latch so no refund. Guy was a ass according to my brother. I guess he is too senile to even use a computer to see what the hood should of been or ask the two guys that created the sale. Should of know better to deal with anyone that requires you to pay first and has no refunds signs posted everywhere. Now I know why there was not another customer there. Will never go back unless they make it right. If you go there make sure you have them itemized every bolt, nut, clip that is included in the sale on the receipt cause obviously the old senile mans left hand cannot talk to the right hand to figure out...

I have no interest in any further business with this place. Called to confirm before my 2 hour round trip. I confirmed twice they had what I needed. Told them I would be there in 2 hours and I was. Only to find out they didn't have them.. So you would think they would have the decency to say sorry or anything that showed some concern for there mistake. All I got was "Nope we don't have them" like 3 times. I don't expect much customer service skills from a junkyard but I thought someone would be decent enough to just say man I'm sorry. Not one time. Just "Nope we don't have them"!so I won't be back and BEFORE ANY LONG DRIVES TO THIS PLACE YOU BETTER HAVE THEM LOCATE YOUR PART AND PAY FIRST! Cause that's the only way you can secure your time and travel to get a part they say they have! And if they don't have when you get here at least you have the knowledge of they made the mistake and you just might get a resolution instead of I don't care you wasted your time and gas etc.. "Nope we don't...