Marketplace Chevrolet — Local services in Stonewall

Bad deal turned into a nightmare! Extremely dissatisfied with their Sales and Service Department.

Con#1 My wife was talked into a used Ford Escape for way above it's value. The car was listed at $15,000, the bottom line turned into $27,000 after financing and a $3000 useless warranty. She was looking at the cost per month trying to find something we could afford. When I looked at the paperwork the salesman was listed as "House Deals" a deal so dirty no one wanted to put their name on it.

Con #2 The car developed problems where it wouldn't start, we returned it to the dealer and were sold a $500 battery (after tow costs and service fees).

Con #3 The car stopped running the next day, she was told that it failed one of their tests and that they could fix it for another $5000. Because the car was about 100 miles over their warranty we were asked to pay full price.

There's a pandemic on, no one in their right mind should ever pay $32,000 for a used Ford Escape.

I advise anyone reading this review to be extremely cautious dealing with Marketplace, they don't stand by the products they sell and have no qualms about taking advantage of an uninformed consumer.

Update: I met with the owner James Lynch. He told me that it was our fault for not bringing the car in and demanding it be fixed under warranty. The things is, we did. 4 times. My wife even showed her service technician the picture attached. Yet they couldn't find anything wrong with the car.

Mr. Lynch refused to offer any help with the broken engine, and I am forced to file a complaint with the Louisiana Used Motor Vehicle Commission.

He went on to tell me that there wasn't much money in selling used cars. I know for a fact that on a $3000 warranty he easily cleared $1500 if not more. I also know that at 7% financing, he received 3% of it, the Louisiana cap. If he were to fix the engine it would probably cost him around $3000. He still profits over $1500, but refuses to admit fault.

Mr. Lynch did offer to refund our service visit for the battery in the form of store credit, obviously this is a savings for him over actually refunding real money. It's like a gift card to a store that you're never going to be able to use.

In Mr. Lynch's own words "Don't Blame me for making money!" Buyer beware, take your business...

First visit, Oil change and servicing. Peyton was my service guy. I mentioned to him about the dash Icon saying my windshield wiper fluid was low and could they check it out! At check out, I asked Peyton did they check the wiper fluid. He said yes it was taken care of. Upon leaving the dealership the wiper fluid icon came on again. I had to head to work. Second visit, a few days later, my driver's side window started making a noise when I let it down. And then started hesitating winding up, I took it in for an evaluation. Peyton was my service provider, I informed him that my windshield fluid icon was still coming on after I got in my truck the last visit and I had even left the dealership. He said I must be using a lot of wiper fluid. I said from car drop off the to end of the parking lot! He came to the waiting area and said that they didn't find anything wrong with my window. And I said the noise it's making to go up and down is not Normal. It was doing that before! He left and then called me to check and said the window motor is going out and that he got approval from my warrant for the part and my deductible fee was $150. I paid the fee. And I asked him if they filled the wiper fluid. He said yes. When I left, the same thing happened the icon came on again. Third visit, window motor is going replacement Sean(Shun) was my service guy I explained to Sean about the windshield wiper fluid icon was still on after being filled twice. He said the would have the guys to check it out. He called me to the check out counter and said the wiper fluid was low and they filled it up. If the icon comes back on and the fluid is low we will get another container order for replacement. When I left the icon did not come back on and has not been on since. Because of Peyton I had lost trust in Market place servicing department. His level of professionalism was low with me. Instead of saying what he speculates is happening, he should have inform the service guys to put fluid in my container. I would have paid for it if necessary. I also had a coupon to get all my fluids checked the first time I came to get the oil changed. I am a female with a big truck. I need to be able to trust my mechanic and service provider! Thanks to Sean for restoring my trust in Market...

Update :

After posting my initial review, Marketplace Chevy reached out to me directly. They acknowledged what happened and expressed that they want to make things right. I appreciate that effort and the willingness to work with me after such a serious situation. The resolution they provided is nothing less than 5 stars.

Once everything we’ve agreed upon is completed, I’ll provide a full update here.

Original review :

Let me start by saying my salesman was excellent and made the buying process great. However, I cannot recommend the service department. Just 2–3 days after buying my 2023 AT4, the front passenger ball joint came loose, which blew my tire and damaged my sway bar linkage. I was fortunate this happened at 45 mph and not at 75 mph, because my wife and two kids were with me on I-20 when it happened.

When I called the service department, I asked if they check ball joints during inspections. I was told they check for play, but once I explained what happened, the person actually questioned me on how I knew it was the ball joint. Not once did anyone apologize. They did send a wrecker to pick me up, but I’ll never be convinced that a multipoint inspection somehow “missed” a loose nut on a ball joint. It felt like they saw it was a 2023 vehicle and just passed it through without really inspecting it.

They eventually fixed the issues, but I was told I’d receive updates—which I never did unless I called first. Strangely, the truck was only “finished” right as the service department closed. On top of that, they replaced my windshield but didn’t put a new inspection sticker on, so I had to go back again to get one.

For a situation this serious—where my family’s safety was at risk—I expected at least an apology, some compensation, or even just basic customer care like a free service or oil change. Instead, I got nothing. If that ball joint had failed at highway speeds, the outcome could have been far worse than just...