Pelham Grayson Rose — Local services in Stonington

I’m so, so disappointed in Pelham Grayson. I used to LOVE this place. When their physical location was open, I used to go every week they were open. I would spend thousands of dollars each visit and must have spent close to 15k there over the past year and a half. I was so sad when they closed but I felt like it was important to support them by ordering from the website. Sure there are a million crystal suppliers, but especially in these times, I felt it important to support a local small business. What a mistake.

They send me broken items and they also sent me the wrong order on one of my more expensive purchases of smoky quartz. When I tried to contact them, they completely ignored my emails. After the fourth email they finally responded and asked for my order number. I gave them my order number and they never responded again after a few more attempts. So, I’ve given up. Customer loyalty obviously means nothing to them and now I have to take my business elsewhere. I think it’s all around very sad that I tried to support them even after they closed and was...

PGR is hands down my favorite supplier I’ve found. I’m a newer owner/operator of a small mineral/crystal/ritual based Etsy shop. I recently ordered some selenite discs, as they can be offered as an add-on to tumbled crystal sets. Not only were they reasonably priced, they were packed amazingly well. Selenite is so fragile, yet so many people throw a layer of bubble wrap on it and call it good. I love the attention to detail this shows.

I also ordered a few palm stones and several pounds of tumbles. Everything was packed well, high quality, and beautiful. I’m now planning another order via Faire, to take advantage of a Faire promotion. I absolutely recommend this supplier, they’ve found a good balance between cost and quality. Some of what’s out there in the same price range and most of what’s out there for less is simply nowhere near the same quality for the...

This has been my worst experience with a vendor any company ever! I ordered several items from them and when I received my order they had sent me two wrong items, I called to inform them of it they said they were aware that they were out of the items I ordered when they went to pack my order and so decided to substitute other items in their place. I was told I could keep them at half price or return them- I had to ship them back at my cost and was only refunded $5 if the $13.65 it cost me to ship back on their mistake. I called to speak to someone and told they could only “smile and nod” at me about my frustration at this even though they misrepresented and misshipped items. They told me the owner would contact me at his earliest...