Knight Sound & Lighting — Local services in Stow

September 15, 2024- I ordered two Sennheiser microphone clips and paid extra for Priority shipping as I had a deadline for when I needed the product. The confirmation email said I would receive an e-mail with a tracking number when it is shipped.

September 22, 2024- I sent an email inquiring about the status of my order as nothing has been received yet.

September 24, 2024- I sent another mail stating I had sent an email the other day and asked to cancel the order since I have not received a response. I then received a response from Katie Housel, Customer Experience Manager, apologizing for the lack of response and was given a tracking number showing the product shipped on September 23rd.

September 26, 2024- I received their package which was wet along with the packing slip. However, the product was fine as it was in a sealed plastic bag as it would be displayed in a retail setting. But it was the wrong product. I immediately sent a reply saying I received the package, but it was the wrong item. I explained they sent me a clamp, not a clip, and provided their own product description and picture, asking for the correct item to be sent.

September 27, 2024- Katie replied asking for pictures of the items I received. I promptly replied with pics of what they sent.

September 30, 2024- I sent another email asking about the status of the order reminding them they sent the wrong item and that I replied with pics of what they sent me. I then asked for a full refund along with shipping charges because I was not having a good experience with them.

October 1, 2024- I sent another email asking when I could expect to hear from them.

After receiving no response, I filed a dispute with my credit...

10 STARS!!! The venue I run has an old Strand lighting system that unfortunately has been limping to the finish line over the last few years, and reached the point where we really could not get the motherboards or repair work done any more. An employee of mine worked on researching this issue and found the Johnson Systems retrofit for the Strand units I was using. Johnson in turn put us in touch with Knight Sound and Lighting who we arranged to perform the work here in California. All through the process Knight were fantastic to work with - very clear and prompt communication from start to finish. Matthew REALLY knows his stuff and was able to install everything, including multiple wall presets whilst negotiating a couple power issues we had to deal with. He was informative, patient, and a pleasure to work with. He gave us a training which was clear and memorable, even for someone like me who has a hard time remembering things. Since his training I've been able to do a large amount of programming with no problems and the system works perfectly. The actual system itself, the CD-3000+, and the Presidor Wall Stations are awesome. The wall stations are beautifully designed, intuitive, with more functions that I could ever need, yet very easy to understand and use. You can go deep into it's functionality, or keep it very simple when having multiple users who only need basic operations. So I can HIGHLY recommend the product they provided, but mostly I can recommend THEM as an outstanding company whom I would work with again in a second. Thank you Matthew,...

I ordered some speakers from them on a Friday, and they processed my credit card immediately. I contacted them 6 days later to ask why my order was still processing. Their answer was that orders took 3-5 days to process, and since the Tuesday prior was July 4th they haven't even started on it. The following Friday (a week after ordering...) I was told the speakers were back ordered. It's hard to believe they sat on my order for a week before they event tried to fulfill it, only to find out it wasn't even in stock in the first place. (Or possibly it was in stock when I ordered it, but by the time they got around to processing my order it not longer was.) Again, they processed my credit card immediately!

I have asked them to cancel my order and refund my credit card. We'll see how that goes...

edit 7/11: I emailed to find out why my credit card hadn't been refunded. Their 'customer experience manager' replied: "I'm sorry, I cannot provide any information on the return of funds to your credit card." So, I filed a dispute with my...