32 Marine — Local services in Sullivan

Terrible service

I called 32 marine to schedule an oil change in the power head and the lower end unit for my boat motor along with the power head oil filter. When I received the bill they were charging me for changing the hub and the water pump impeller. I asked them why and they said that is general service but the impeller is not required for another 150 hours and there is nothing wrong with the hub. It is a hub design they have never seen before.

They stated “we have never seen a hub like that”. They changed the hub because they thought it was bad but that is how this style of hub is even when new. I don’t understand how they can determine a hub is bad if they don’t know anything about that style of hub.

I called and told them that I did not request or authorize these changes and got transferred to the service manager. This service manager just kept making excuses saying Mercury manufacturer suggested maintenance is not correct and Mercury has no idea what they are doing. They then proceeded to talk to me in a condescending manner and were very rude trying to justify their actions rather than fix the issue.

I requested to talk to their manager and when talking to them they claimed “manufacturer maintenance says to inspect the hub and water pump impeller, so if we inspect it we might as well replace it”. They also tried to go on and say that Mercury manufacturer suggested maintenance is a bad guide to follow.

Overall terrible business running a scam of up charging everything while trying to rip...

We had the pleasure of dealing with Cullen at the Sullivan location on an Xpress 19pro for my father. He is 67 and never purchased a new boat and was somewhat nervous about working on a purchase without being able to see the boat in person first. Cullen and the team at 32 went above and beyond to earn our business and make my father comfortable. Constant communication through every step of the process, video walk through to show the boat, pictures via text as accessories were installed; every step of the way all reasonable expectations were exceeded. We drove 500 miles to do business with the team at 32 Marine and it was worth every mile. The boat was clean, prepped and ready when we showed up and the paperwork process was quick and hassle free. I highly recommend Cullen and the entire team...

My wife and I most recently secured a seasonal site down at Lake Shelbyville for this year and started looking for a new bowrider this winter. After attending all the local boat shows we ended back at 32 Marine where we purchased a new Monterey 224 FS. Steve Cox & Cullen Dyer were the best in getting us into our new boat, including the financing through Priority One which was flawless. We are adding a few options that we needed and they are keeping the boat there until it is finished and we are ready for it. They are the best boat dealership I have ever dealt with in terms of being there for the customer, honesty and integrity. If you are ever in the market for that fishing, sport, ski, wake, pontoon and all they have to offer, please check them out and you won't be disappointed!...