CRRUA — Local services in Sunland Park

I contacted about a care package due to yellow water for more than a week. My skin is breaking in rashes also it is causing me to breakout with cystic acne. My skin is scaring and I payed so much money to finally fix these issues. When I went to the office for help they blew me off depite me showing them the scars and the effects of the water. They said to contact the director that is hiding from any type of responsibility. It is no surprise the state has to get involved due to negligence from the establishment. My issue is small but I pray for those with medical needs that are not as urgent as mine to soon have clean water like all Americans have a right to do. I doubt we will even be compensated for the long standing issues from slimy water from too much SULFURIC ACID leak they neglected to notify residents until 48 hours later. Despite the notifications of residents we were ignored by management because that is what this business does whips issues under the rug, I’ll be contacting sources for help as they have no responsibility or sense of accountability. I am yet to receive an apaology letter for the inconvenience and much less a solution. Hope the other seven violations they haven’t announced to customers are fixed as well, considering the $12 million funding they have...

This utility company is the worse I've heard from alot of people that try to reach them out and they dont answer I understand they are busy but seriously every day and every 5 mins that I call they can't answer?? And they still say on the voice-mail to leave your information and they dont even reach out to you. And I saw a person.today walk in into the facility and I did the same thing they were talking to that person but when the other lady saw me she told me is close for the public and I just went in to ask something. Horrible customer service I understand their still the pandemic but how come they did attended the other person but not me.y you guys need to do better than that. Its not fare that people have questions and their is no way to reach them. They dont even...

If I could give them zero stars I would and that would still be giving them too much credit. This is the most poorly managed utility company I have ever experienced and if we hadn’t bought our house a year ago I would move out the area explicitly for them to not be my water provider any more. Up until a few months ago you had the option to mail in payment or pay in person, not even a pay by phone number. Not to mention that the bills mailed out were usually late and sometimes never arrived. They recently “updated” their website and you can now make online payments and enroll in automatic payment and paperless billing, which I did. I have not been charged since OCTOBER of 2021 and nobody has tried to contact me, not ONCE. I now have an outstanding balance due to...