CJ Pony Parts — Local services in Sunrise Manor

I ordered and spent thousands of dollars with their online store. I received incorrect or missing parts on multiple occasions from them. Their customer service had always been exceptional, that’s until today.

In the middle of installing a front brake conversion kit from CJ Pony parts on my 1965 Mustang yesterday, I realized they had sent me an incorrect set of bearings that caused too much play when the rotor was installed on the spindle. I contacted them yesterday (04/07/25) and explained this was not the first time I had received incorrect parts. They told me most of their staff was gone and could get started on sending them images of my issue. I did exactly that and forwarded images via email. They also told me someone would contact me the following day.

At about 10:30 AM today, (04/08/25) I hadn’t heard from them so I called them again. They were able to see the history on my account and was told their classic Mustang expert would reach out to me within 10 mins. I waited until about 4:00 PM and I hadn’t heard back from their Mustang expert.

I decided to give them another call and spoke with Bertha. I explained I was promised a call back and did not receive one. Bertha then transferred me to Jerry (Mustang expert). I spoke to Jerry and told him I did not receive a call from him. He claimed he called me and left a voicemail which I didn’t have. I’m not sure if he really made the call or not but I had no proof he actually did.

I was beginning to share my frustration with the shipping of incorrect parts when I felt he began to raise his voice at me (he claimed he didn’t). He stated he wanted to assist me so he began to explain and I interrupted him but apologized for doing so. Jerry then continued and in the midst referred to me as “Bud” and I told him not to and he could call me by my name. Jerry then got upset left the phone call.

I continued to be assisted by Bertha who remained very professional as she attempted to assist me by providing me with the part number to the correct part I needed for my car. Eventually, I was transferred to Jacob. Jacob told me he didn’t know the part number but Jerry would be resending those parts first thing in the morning. I then asked if he could ask Jerry which part number he would be resending to ensure it was the one I know I needed. Jacob responded by telling me that Jerry was on his way out prior to taking my call but took my call anyway before leaving. Jacob added that after Jerry got off the phone with me he left for the day. WHAT KIND OF CUSTOMER SERVICE IS THIS?

I’ve spent thousands of dollars with them for my build and anticipated spending a few thousand more over the next few months. After my experience today, CJ pony parts lost me as a customer. They have great prices on parts but I won’t be spending money here anymore. Perhaps, I’m only 1 customer of thousands that they have. But I will spend my dollar where I don’t constantly get missing or wrong parts in my order.

I do want to add that Bertha's and Jacob’s customer service were really good as they were dealing with me (a frustrated customer).

I requested to speak to someone to file a complaint. Jacob assured me he set that up and I should be receiving a call by tomorrow hopefully.

Ultimately, I requested my money back from the bearings instead of a replacement. Although the bearings don’t cost much, I’ll buy them from another company who won’t walk away from a customer when trying to...

On January 17th, 2020, I purchased the “2010-2014 GT500 TRUFIBER CARBON FIBER LG93 GURNEY FLAP FITS OE/TRUFIBER SPOILER”. From that date, a few days go by and I receive two emails, one on 1/18/20 & 1/22/20, stating that the shipment on my product will be delayed because the item is on backorder. At the time, I said to myself “No problem. It will arrive soon”. Well, that was far from the truth. So moving forward, I decided to send the company an email on 2/4/20 on an update with the product because I haven’t heard a word from them since 1/22/20. First email goes out and no reply. Send a second email a day later explaining my situation and was able to receive a reply back stating the product will be “Due on February 14th, then we will ship it out to you”. While on the order confirmation page, it states the product is due by 2/9/20. Aside from that, I didn’t wanna stress over it so I went with what the representative said. 2/14/20 comes by and I send another email out curious if the product will be shipped out today or shortly. I received an reply immediately after saying “The vendor will bring it to us then we will ship it out to you”. From that message, this leaves me unknown on when they will receive the product. I am writing this on 2/22/20, which has been over 5 weeks now and it’s disappointing that it’s taken this long with little to no notices unless I initiate contact with the company. I am writing this to warn others before purchasing. If I would of known this was gonna have to go through this, I would have gone else ware. It’s stressful enough to where it’s crossed my mind to cancel the order. Hope no one else goes through this. Not writing this to complain. Just to let others know of my situation and what could possibly happen again.

Update: Appreciative of the contact after the purchase on solving the issue. Was able to get a small credit for the problems that came along with it. The part was beautiful, but had errors that could not be repaired because it was carbon fiber. If you have any questions or concerns,...

Extremely Disappointed – Poor Customer Service and Zero Accountability

I placed an order on 06/09/2025 for a Ford Bronco 4-Door Cab Cover, but received the 2-Door version instead. Mistakes happen—I was willing to be patient. However, it took nearly two weeks just to receive an RMA and they would not send the correct product because CJ Pony Parts refused to send a replacement until they got the incorrect item back.

Once they received the return (confirmed via FedEx), I expected them to promptly ship the correct product. Instead, I got repeated delays and excuses about a third-party vendor. Eventually, I was given a tentative ship date of 07/10/2025—a full month later from the original order placement, and even that wasn’t guaranteed.

At that point, I requested a cancellation and full refund, which I was told would be processed. That was nearly two weeks ago, and I’m still waiting. The company continues to blame their vendor for the delay, which is incredibly frustrating. I ordered from CJ Pony Parts, not a random overseas partner. CJ should be the one standing behind the transaction, not deflecting responsibility.

A company that values its customers would own the problem, issue the refund immediately, and handle the vendor issue internally. Unfortunately, that’s not what happened here.

This was my first and last time ordering from CJ. There are plenty of other companies offering better customer service and more reliable fulfillment. I...