Thread FX of Topsail Island LLC — Local services in Surf City

Over the years I have had shirts made here, worked with designs to be done here. I have liked all of it and they even told me when things won't look right in the size I am asking for. I decided I wanted to get some work shirts embroidered here. I chose a font, they printed it on a piece of paper and looked like it would be good. They said it was ready and I went there to get them and they embroidered on the wrong side. Went in today and I looked at the font a little closer embroidered on the correct side and it did not look good. Told the girl the w and m are running together and could we do a different font. She said yes but policy is that I have to pay the $27 for a shirt I won't wear and even said I could have the other shirt they messed up on. She said once I approved the font on a sheet of paper that I have to pay for the shirt before they will do anymore. I said I am not paying for a shirt I won't wear. She said we will be 3 shirts in and that they will lose money. It's not my fault that the first one was done wrong and that when it was embroidered it did not turn out clear on the letters. Since that $27 shirt is being held over my head, I guess I will have to start going somewhere else. What got me is the girl did not think of any resolution except to lose 2 sales all in one sweep. I was wanting to get another shirt that they did right and I couldn't get that done because I have to pay for the other shirt. Just...

We just had an incredible experience @ThreadFX! Recently we opened up a Youth Sports Club in Surf City, NC. We originally worked with an online printing service to do our apparel orders to keep budget in check. Needless to say we weren’t impressed with mix ups & high prices for small orders. After spending just 30-45 minutes with the team @TheadFX we were able to match our branding colors, pick out good quality shirts, hats & sweatshirts that we’re going to be able to offer in our upcoming season. We also did a few special orders on embroidery which look AMAZING! We’ve used ThreadFX for our gym (SCF) in surf city before, however we’re even more excited about the quick turn around, quality & new things they have to offer that we weren’t aware of. The experience was fun 🤩. It made us more excited for our upcoming season 🏐❤️‍🔥👊🏽! Thank you team for being excited with...

Well this is an updated review . No way in hell would I ever go back so sad . Was happy with the design from the first time it was shown to me. Made a couple of tweaks and that was it. They made the shirts and I was happy ..........until I really took a good look every shirt was defective! Pointed it out and they offered me some money back..(that was fine) but I really started to look at the shirts and there was ripped ones and stained ones. So I was going to bring them back .was willing to wait for new shirts to be made and work things out. But no they where waiting with all my money in an envelope.. and said we are done. I wanted shirts but they did not want to do it.. Hey got my money back and I am grateful for that. But I will never go here or...