Ukiah Valley Athletic Club — Local services in Talmage

Tried switching my account from access to all the gyms and taking my boyfriend off mine to the 24 hr option for myself only. So I buy a membership online, afterwards I go to the main office to get my key card. Everything went well fees were paid off and I was given my new key card for my new account.

Fast forward like two or three months; payments have been made for my account automatically and I misplace my key card. I go back to the office to replace mine on 2/16 and there was a younger girl at the counter who was incredibly unwelcoming and rude. Maybe she’s having a rough night so I try to be super respectful but she was really getting on my nerves by how condescending she was acting after being pretty polite to her.

When I give her the info to my account she brings up an issue, Apparently I have two existing accounts still under the same name and same phone number and I found out that I was supposed to be given a form to sign to cancel my original membership. I was not given a form, payments were not getting processed for my original account, last time I was in there fees were paid off, and payments have been made for my new account.

At this point I am super confused and frustrated, she was very vague and unhelpful. She had me quickly sign a document I didn’t even get the chance to read or get a copy of and told me that the owner would call me. She proceeds to scan a key card and give it to me, I use it at the gym that night.

Situation seemed kind of sketchy to me and so far I haven’t received any other info or call from the owner. This whole process almost made me want to cancel my entire gym membership altogether and I consistently go. And now my key card won’t scan after I just got a new one, so...

If you are looking for a new gym membership - LOOK ELSEWHERE! I hate to have to write negative reviews but in this case, Ukiah needs to be warned! This facility is sadly not what it used to be under previous ownership. The staff doesn't clean and the patrons do not wipe down equipment after themselves. Their contract is a sham - BE CAREFUL. They raised the rates on us a month after we signed up, which was not disclosed at sign up. They will pro-rate at the beginning of a membership, however, not the end, so you will get stuck with paying for 60 days past cancellation notice in order to provide them with their required "30-day notice"... SCAM! The management is incredibly unprofessional. The "night manager" is inexperienced and doesn't maintain a clean facility. The "assistant manager" is tactless and unprofessional. We had an issue with canceling our contract after fulfilling our full 12 months and, after the "night manager" cited his own inability to assist us, we returned the next day and she refused to come out of her office to speak to us. She admitted later to being present for the first visit, as well, and, rather than assist us as clients and try to work out a solution or try to keep our patronage, she chose to eavesdrop on the conversation from her office chair. She is dishonest and disrespectful. That is not a good way to run a business! I am disappointed that this was our experience here - I used...

I had the most horrific encounter over the phone with one of the owners of the club regarding my membership dues. I usually freeze my membership for the winter, resuming in June thru September. I forgot to call on June 1st to postpone my membership until the fall, as I’m having a knee replacement soon and unable to come in. I saw there was a pending charge on my Visa card and called to say I’d be out a few more months, and could they please reverse the charge. The friendly staff said of course, so I thought that was it. The next day I saw the charge had gone thru as a charge, so I called again and the kind gentleman that answered said he would let management know. I followed up with an email just to confirm this, and once again thought it was resolved. Today one of the owners called to tell me I didn’t give a 30 day notice, so she would not reverse the change. I said that this was unreal, I’m expected to pay a full monthly fee for 1 day. She said I’m required to give a 30 day notice and that I had to pay the full amount. Then she asked if I wanted to freeze until September! I said I’d never be back! I’m 72 years old, on a fixed income. While this won’t break the bank, I thought it was a horrible way to treat someone. A full month’s fee for 1 day. Unreal. The customer service at this...