I certainly do not recommend shopping here unless you are looking for someone to sell you poorly made furniture, insurance that's useless, and to be treated horribly.
Purchased a couch and recliner plus they sold me insurance through Montage. Mindy Penny spent time assisting with an insurance claim ad the couch had a major manufacturing defect and the attached cushion easily pulled from the frame resulting in it not being usable. This is supposed to be covered by the insurance they sold me. The recliner, not as major an issue, simply had a large staple pushing out of the frame into your leg when in use and therefore can also not be used. Mindy, speaking on the phone, walked me through filing the claims as directed. We removed the couch from our home and were delivering it back to them at red barn as understood by Mindy. We arrived with the couch understanding they'd have to inspect the issues. My fiance walked back outside to assist with unloading the couch as directed by Mindy. The supervisor, a heavyset man, brown hair, with a horrendous and discriminatory attitude, jumped around the front divider wall while she and I were joking about my situation, into the conversation with Mindy, screamed at me, deliberately spoke down to me as if I was less than human, attempted to insult me as much as possible, and treated me like literal less than trash. I hadn't said anything deserving of that. He was asked if he would speak to his wife in such a manner. He actually yelled at me, as a paying customer, while speaking with Mindy who has spoken to me many time regarding this and we'd developed jokes between us, because he felt superior to both of us. We left the couch there as directed by both Mindy and him. On the way home, I called back to the store. Mindy answered and I asked her for the owner's contact information to which she had to place me on hold. The discriminatory man instead picked up my call to tell me he acted irrationally and out of character and no he would never treat his wife in such a way and he was wrong and apologized profusely. He states that although he is going to handle it that his owner said to just throw away the couch and not deal with me. He didn't agree with the owner and wanted to make it right no matter what. He is the man who actually sold us the furniture in the first place. I expressed my views that he under no circumstances had the right to yell at me, nor any customer, and treat them so badly and his actions are abhorrent. He apologized a dozen or more times and stated he wouldn't sleep until the claim was handled and the furniture replaced as promised. Someone superior to him called approximately an hour after this incident. That man was going to ensure the claim was fulfilled as it is clearly a manufacturer defective couch and the damage is directly and clearly covered by the policy they sold me. They called the following day to let me know the couch, the one they instructed us yo bring and leave there, had to be on my property for the claim and they would bring it back to my house as a courtesy. At this point, they were not capable of courtesy so that term meant nothing. They had their delivery truck bring it back amd their drivers were also apologetic about how I was treated. The couch remains damaged. They never again contacted me. The store, the supervisor, or the insurance company. They never fulfilled their promise. They treat female customers like trash after you have paid them. It's all a front to sell low quality furniture at high prices. They sell insurance to bring comfort and know that Montage has been sued many times and has experienced nearly 200 BBB claims against them. They continue to sell the coverage to unsuspecting victims. Their practices are fraudulent and discriminatory at best. While all of their apologies and promises were begrudgingly accepted, they have still not fulfilled any of them. No one should ever give them their hard earned...
  Â
Read more
Learn more insights from Wanderboat AI.
