Heirloom Traditions Paint Company Store — Local services in Taylorsville

If I could give no stars I honestly would. I drove with my dad and SERVICE DOG and hour and was so excited about actually trying a Kentucky proud product.

Upon arrival we were thrilled with how cute and rustic the place was. We walk inside and I head straight for the bath bombs near the front door. The employee working rushed over from helping customers to RUDELY tell my father and I that my service dog wasn’t allowed in the store, my father tells her that the dog is a service dog not just a pet being brought in. She then fires back with “well he’s not wearing a vest that states it” (please see attached picture to see what his vest looks like) . We tell her that he IS in fact wearing a service vest. She decides to retort with “well it’s pink” OK AND!? I’m a GIRL I like PINK. She then goes on to tell us that we are to stay only in the front of the store that we can’t go where the food is. Service dogs are allowed anywhere, I know this. It’s a standard practice. Which bummed me out because I was actually planning on purchasing both coffee and fudge for the hour drive back home to Louisville.

The lady ignored us fully after the first interaction and stayed dragging things out with the customers already in the store. It’s not until she hears my father say that we should just leave since we’re not being helped that she darts over and asks if we need anything. It’s at this time that I let her know she should read ADA law as well as Service Dog laws. She tells me that she knows them (clearly she doesn’t) and tries to touch the dog who is now in my arms to calm my heart rate. I push her hand away at that point, tell her she needs to do clear research & not touch service animals nor attempt.

My father and I ended up leaving without purchasing anything. Sad, I’ve never had an experience like this one. And I was honestly there to PURCHASE PAINT for my wood project. Sad that this is the review I’m leaving for this place.

Do better. Service animals have the same rights as their handler because they’re there for the safety of the handler. You can clearly see in the photo that he has a...

I honestly don’t know how all these people get great results from this paint. The Finish All was terrible paint and I regret buying it to paint my cabinets. I started off with a pantry in my kitchen to see how it would look and it wasn’t good. The paint dried so quickly that it started orange peeling if I stroked back over it with the brush, it was like glue. That leads me to the brush, which is expensive garbage. Leaves crazy stroke marks that I had a difficult time sanding down. It also holds a lot of paint so it drips all over the floor! And don’t get me started on the true applicator sponges, another waste of money. Since the paint dried so quickly when I used the true applicator it did nothing but cause more orange peeling and at one point actually pulled up my paint and primer.

Contacting the company did no good, all they say is to follow what they do in their videos, which I did! I tried posting on their FB page to get feedback from others but they wouldn’t accept my post. Apparently any negative posts or pics get deleted, and that goes for their website too.

I had to sand as best I could and apply real paint! I had a little better luck painting a stool with the All in One paint, it actually came out decent. If you are looking for the aged look then great, if you want the polished look for cabinets then look somewhere else because this has been an expensive and time...

I WAS HTP user and verry happy with paint (WAS). seems most people have problem with shipping and using white. I did used farmhouse white and that one have gray undertone and it does cover good. I posted to there FB couple good reviews and pictures and some ideas how you can make woodgrain in different colors , nothing negative or questionable. Since paint is pricey I joined unofficial HTP group on FB hoping Ill be able to find some of it cheeper and yes people sell it cheeper there . but to my surprise I was deleted and blocked from original HTP as soon as I have joined unofficial FB page . So Ill spill the beans because that is not how you treat costumer . like I said I like it but will NEVER buy again. ACE have calk paint half price that does same job. Check reviews and you will be surprised how many people are not happy with paint and especially customer service, and god forbid you post something negative or questionable on FB you would be goner. All negative comments are deleted instantly and now they have to approve any comment so no comment they don't like will show. Ask them a question and you will see you question will never show on FB page but watch you just might be deleted and banned for it . most of people on unofficial FB pages have been banned for just asking questions. Good luck to all who love the paint, wait I did and still was banned …LOL joke...