This was by far the worst experience I've ever had at a salon. I recently moved and was looking for a new hairstylist in the area. I read the reviews for this salon, and decided to try them out. Unfortunately that would be a decision I would later regret. I booked to have my hair washed, conditioned, trimmed if needed, and braided down. Upon entry, Tonya did not greet me with a hello, she just looked at me and said give her a minute. After about 15 minutes she started my hair. She washed and conditioned my hair, but when it came to blow drying it was the worst. She yanked on my hair, with no regard to my hair or scalp sensitivity. My hair is natural, and requires a level of care that was not provided. She did not apply any product before blow drying, so I suffered major hair loss. To make matters worse she said I had major split ends and would need to trim off about 1 -1/2 inches. I expressed that I had recently received a trim and didn't believe my hair needed that much taken off, but she insisted I did and that my hair was brittle and that I may suffer from anemia. She butchered my hair y'all! I had to drive 2+ hours to my original hair stylist to get my hair assessed and to get yet another trim to correct uneven layers and mistakes Tonya did. I have to now regrow my hair. If you're natural, avoid this place at all cost!
In response to owner:
As previously mentioned you did not greet me with a hello or any other salutation; You were sweeping when I arrived and just stated to give you a minute. Yes, my review was written almost 2 months later as I had crochet installed. I did not see the severity of my hair, since it was braided down immediately after blow drying. I suffered major hair loss, and you did not trim the amount you originally said, approximately 1 -1/2 inches. After explaining this situation with my original stylist, she was able to pinpoint that you did not properly stretch my hair during blow drying to see where to accurately trim; As a result, I received a butchered cut from you, with at least 4 inches removed from my hair. It's unfortunate that a customer expresses dissatisfaction with services, and you appear to respond defensively and with skepticism, rather than seeking to understand - or at minimum acknowledge your error in the matter. I have returned to my original hairstylist, and will drive the extra miles to ensure that quality of care is given to my hair, as it regrows. I hope that this feedback is taken into consideration, when servicing new clients. All the best of...
Ā Ā Ā Read moreI am writing this review almost a month and a half since I got my hair done here, but I am still so angry about how my hair was cut. The bottom line is the customer is always right! If I ask you to cut my hair a certain way it doesn't matter what your opinion is or anyone else's or how you usually do it on other people. How I want my hair should be the only thing that hat matters. Considering I am the one that has to wear it every day and it on my head! I was told by the hairstylist how she thought I should cut my hair. The older lady was condescending because she had a difference of opinion on how my hair should be. I knew what I wanted and I should've gotten that and only that. I was also insulted because I didn't want my hair trimmed all over, Which is rude. I was told, "well we don't like to leave hair untrimmed as hairstylist". I do not care what you like, If I'm paying for it I should get my hair however I choose and not be insulted because I don't want it the way the norm is. I will never go back here again. I am clearly upset because my hair was cut in a way I hate and since over 8 inches was cut it will take forever for my hair to grow back and I hate looking at it every day. Also my hair was not straightened, My bang was cut crooked, and the over all customer service is not great Worst mistake choosing this place. They need to learn that the customer should have their hair done the way that pleases them and not the way they...
Ā Ā Ā Read moreIāve been a loyal client of Ms. Tonyaās for a couple of years now, and she is truly amazing! I first came to her hoping she could fix my pixie cut that had been botched and she absolutely saved it. Iāve been with her ever since and wouldnāt dream of going anywhere else!
I always make sure to book in advance just to stay in her gifted hands. Women are constantly stopping me and asking, āWho does your hair?āā some even hop on Booksy right on the spot to book an appointment! My short short pixie is always cut, colored, and styled to perfection every single time. āØ
While Iām one of her pixie clients and can attest to her unmatched pixie talent, Iāve seen her kill all kinds of looks: precision bobs, soft curls, elegant updosāyou name it. Every client walks out looking fantastic!
Ms. Tonya is not only skilled, but also professional, knowledgeable, and caring. She has an incredible attention detail and is dedicated to helping her clients look and feel amazing. The salon itself has such a welcoming, calm atmosphereāyou feel at home the moment you walk in!
Thank you, Ms. Tonya! Youāre a true hair magician āļø You and me will never part, makidada...
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