Major Appliance — Local services in Texas Charter Township

This business proved to me and my husband today, why it is always better to shop at locally owned small businesses. We drove over an hour today after I became so frustrated with fixing my dryer I was ready to replace it. I saw a unit in the store that was both a washer and dryer in one. I thought that was super cool, and told my husband I’d ask an employee why they’re not more popular and if there’s any reason we shouldn’t buy it. My (cynical) husband told me “of course they’re going to say you should buy it. It’s twice the cost of the dryer we were looking at!” I blew him off and asked anyway. The employee that I asked went above and beyond her duty to sell me a dryer. She started with telling us why a combo unit wasn’t a good idea for everyday home and family use. I agreed with everything she said, and moved on from my dream of only one appliance in my laundry room. She asked what was wrong with my dryer, and I told her. I told her I had fixed it and replaced parts a hundred times and was sick of it. I needed no convincing that I was going to spend easily over $500 today. After explaining my issues, the employee insisted I try to replace the thermal fuse, something I just did about 5 months ago. I assumed this meant I wouldn’t need to do it again so soon, but the confidence of the employee convinced me to give it a try. I spent exactly $10, and drove the hour back home. Low and behold, my dryer works now with the new fuse. The employees at this store could have EASILY let me buy a machine that would have cost me not just a ton upfront, but a ton more in repairs as time goes. If their morals prevented a lie, it wouldn’t have been a problem to let me buy a new dryer today. They could have answered my questions and taken my $700 and left it at that. That genuinely wouldn’t have been wrong of them, I did come to do exactly that. Instead, they saved a stressed out mom and family all but $10 of that $700. I JUST finished a large, expensive home project, and will have no choice but to replace my fridge soon. Not having to also replace my dryer when it took me $10 and 10 minutes to fix, is a godsend. Thank you again to the staff, and if you’re reading this review and wondering if this store is worth a stop in your mission to find a machine, the answer is...

Our Samsung dryer was making a squealing noise that sounded like metal on metal. If this was 30 years ago, I would have thought a bearing was bad, but this was unexpected in a 6 year-old appliance. A mid-day call to Major Appliance (MA) on the Tuesday after Memorial Day (2023) got us on the schedule for service on the following Friday. The tech, Will, was on time and after listening to the dryer for 3 seconds, knew the problem. The idler pulley (apparently a known design flaw) had failed. Since he had the part with him, Will had the dryer apart, repaired, and back in working order in no time. Their price for both the part and the service seemed more than fair. Will was friendly and informative. He also complemented us on the cleanliness of the unit. They are now our "go to" for appliance issues....

This place is a little bit of a hidden gem, but definitely worth the find! I was looking for a refrigerator last summer when mine went out and was very skeptical of buying reconditioned until I went into this place. There appliances looked like they where brand new and I actually had to ask them if they where reconditioned. The prices where the next best part,! I had actually looked around at other stores and there pricing was just not a option for me at the time, so the idea that I would be saving so much was huge for me and the fact that it came with a 1 year warranty with there company was what sold me. I have since referred my coworkers to them and will continue to use this wonderful place for all my appliance...