Rent-A-Center — Local services in Thomasville

No starts should be an option. Wouldn’t recommend Thomasville location. Their website will give you your approval amount but they don’t go by that. What’s it there for if they are going to pick and choose what they want and don’t want to rent to someone. We had a washer and dryer set, Lee picked it up August 20th and told us he had another set at the store he could bring that was a little cheaper and still have yet to see it. Currently September 22nd. Story keeps changing. Not sure of the other lady or man’s name but when you call the store they are extremely rude and if they say they will call you back or she will get Lee to call back because he stepped out, don’t count on it. No one that works there is ever on the same page with each other, they’re all going to give you a different story because they don’t know how to communicate with each other undoubtedly. If you have furniture/items from a different company they will also judge you and not let you rent anything from them. Reason I say that is September 22nd they were supposed to deliver a washer and dryer set between 1-3 pm, we were told that Saturday September 20th when we made the first payment. Today comes and I call rent a center and the lady answers and said that Lee stopped by and he knocked but no one came to the door. My husband calls Lee and Lee says that he never stopped by the house, he sat at a corner and watched another company that we have items from knock and no one came to the door. That’s understandable, I have 5 little kids 6 and under if I’m in the back of the house I’m not gonna hear the door. Until he kept talking. Lee proceeds to talk with the other company and the other company proceeds to tell him they can’t disclose private information about customers. They undoubtedly didn’t like that answer so they proceed to call the other companies credit department and question them about our account with them, again they tell them they can’t disclose private information about a customer. My husband then calls Lee and Lee tells my husband to call the store and talk with Melanie to arrange a time to pick it up from the store because he’s no longer in town and on the way to a conference. So I proceed to call the store, Melanie was no longer there, she had left for the day. So I talk to someone else, I didn’t catch his name. I tell him that my husband has talked to Lee and Lee told us to call and arrange with Melanie a time to pick it up from the store and asked if I could pick it up Wednesday since my husband would be off that day. And he says we came by today and knocked but no one answered, I say well my husband talked to Lee and Lee said y’all didn’t stop y’all sat at a corner and watched another company knock and no one come to the door. Then the whole story changes. He starts asking about the other company and asks do we have furniture/items from them and says that we can’t get anything from them until we take care of that and show them proof of it when they don’t even know the reason they were here because the other company didn’t disclose anything. I ask him then why couldn’t they tell us this Saturday the 20th when we made a payment to get the washer and dryer, now we have to wait on a refund from them. I tell him everyone we talk to that works there has a different story and it’s like ya’ll don’t communicate with each other. He proceeds to say well what I’m telling you right now is the actual story. But if you fall behind on a payment and they have to come to your house they’ll beat on your door like the police, ring the door bell if you have one consistently back to back and call your phone repeatedly all while being out front. But they want to preach that they understand things come up and they’ll work with anyone no matter what to get back on track. My advice would be to take your...

No stars if it were an option. I would not recommend the Thomasville Rent-A-Center location. Their website gives you an approval amount, but the store doesn’t honor it—they pick and choose who they want to rent to. What’s the point of the online approval if they’re going to disregard it? We had a washer and dryer that Lee picked up on August 20th, promising he had another (slightly cheaper) set available to deliver. As of September 22nd, we still haven’t received it. Every time we call, the story changes. The staff is extremely rude on the phone, and if they say someone will call you back, don’t count on it. No one is on the same page, and you’ll get a different story depending on who you talk to. That’s not customer service—that’s poor communication. On September 20th, we were told delivery would be made September 22nd between 1–3 p.m. The day of delivery, I called the store and was told Lee had come by but no one answered. My husband called Lee directly, and Lee admitted he never even came to the door—he sat at a corner and watched another company we rent from knock on our door. We have five kids under 6, so if we’re in the back of the house, we may not hear a knock. That’s understandable. But instead of handling it professionally, Lee tried talking to the other company about our account. They refused to disclose private customer information, as they should. Then the story shifted again—this time we were told we couldn’t rent anything until we showed proof regarding our account with the other company. If that was the real issue, why wasn’t it mentioned on the 20th when we made the payment? Now we’re stuck waiting on a refund. To top it off, if you’re ever behind on a payment, they’ll beat on your door like the police, ring your bell repeatedly, and blow up your phone while sitting out front. But when it comes to their promises, suddenly there’s no urgency. Bottom line: Take your business elsewhere. This location is unprofessional, disorganized, and does not respect customers. some of the messages dealing with this...

Dear Rent a Center

I am writing to you to express my appreciation for the excellent customer service which I had received from your company on my last visit to your store. The staff was warm and accommodating, and they were helpful to me. I hope that this is the kind of service that will be present in your stores permanently as this is what the customers want to have. This store is amazing! Great customer service! It is reliable and durable, but your company's great furniture & other products is proven in this instance. I certainly will continue...