Longplex Family & Sports Center — Local services in Tiverton

This review is specifically for the fitness gym. It is evident that management is trying out new ideas, changing layout, getting some new machines, limited open field time for members, fixing steam room, all good moves. In my heart of hearts I want to rate this place 5 stars. I want to say the expensive membership is worth the price. I want to recommend it to friends and family because of the massive track, that allows you to watch games and run indoors in winter, and all the other good stuff, but I ethically can't for one fixable but completely ignored reason.

As soon as you enter the facility this really odd mismash of music that goes from Eric Clapton to Kayne West to Taylor Swift to P Diddy to Meatloaf to to Lorde is absolutely blaring no matter the time (5am or 10 pm) and forces you to either listen to the most random genre shuffle of top songs you will ever be subjected to or crank your earphones to max eardrum destruction, but bad music, no big deal right, gyms have that all the time, plus preference right.

But this gym decided they were going to have a ton of TVs in the gym and instead of playing sports, or keeping them off, or literally anything else, they have the weird music videos CONSTANTLY playing. I can't bench and not see some weird music video on a huge TV right above my head. It kills the vibe big time. Bringing this up to staff, as A LOT of people have, you get told "it's all one system" - it isn't, been there when the lights were on and TVs off.

So what you end up with is a gym with great potential that becomes increasingly annoying to workout at, which for the price you are paying you should be excited to come there. This isn't unique to just my experience, but from many others, who want this to be THE PLACE but can't deal with the obnoxious music videos on half of the walls. Also the sports kitchen advert makes people jump because of how loud and robotic and abrupt the sound is. It's sounds like a UFO is...

Closed an hour early and stopped our food order on New Year's Eve with 2 Hungry Children. General Manager (son of owner) says he doesn't care because they have leagues there. My daughter and I, her friend and parent went to longplex in Tiverton for New Years Celebration for rollerskating, and restaurant. We arrived after work after 8pm and I had specifically asked they were supposed to be open until 11pm and the restaurant was open. (Also DON'T GO to restaurant either because last time the manager yelled while we were trying to eat food and ruined the whole experience because he wanted us to pay for a salad that the kitchen manager said could be substituted for non gluten free fries and screamed across the restaurant while we were trying to pay the check and had to go to the bar to pay my bill and leave that horrible place) So this was 2nd chance & despite us telling them a little after 8 that we wanted to place a food order they insisted to send a waitress down a little after 9, they CANCELED our Food order BEFORE they made it and despite saying they would be open until 11pm several times why we went there instead of other places, they closed an HOUR earlier at 10pm and kicked us out New Years Eve with 2 HUNGRY CHILDREN! I called the GM Justin and he basically said they have so many school hockey leagues there they don't CARE about customer service and REFUSED to give any refund!...

This review specifically addresses the soccer league at Longplex. Unfortunately, the league suffers from poor management, leading to several persistent issues:

Verbal agreements are not honored: On multiple occasions, verbal agreements have been made, only for the manager to later deny the conversation ever occurred. This lack of accountability is frustrating and unprofessional.

Emails are ignored: Communication is a major problem. Emails are often ignored or left unanswered, making it nearly impossible to resolve issues or get clarity on league matters.

Longplex Home team is undermanned: Unless the team is managed by someone on the roster, the home team is frequently left short-handed.

Scheduling problems: Game schedules are either released very late or not finalized until the last minute, creating unnecessary stress and making planning difficult.

These issues make participating in the adult leagues at Longplex incredibly challenging. It’s disappointing because there is so much potential for these leagues to thrive. Many local teams I’ve spoken with refuse to play at Longplex due to these ongoing problems.

I strongly recommend replacing the current league manager with someone capable of managing it effectively. With better leadership, the league could be filled with teams and even expand into multiple divisions. Sadly, the opportunity is being wasted due to...