North Georgia Credit Union — Local services in Toccoa

Teller staff at window and inside are very friendly and professional! My only complaint is sometimes you can call for days and don’t get a response or returned call. I filled out an application for a loan over a week ago and still haven’t heard from the representative to finish it. I have experienced this more than once. When this has happened before I had to reach out to the Lavonia location and they are always very responsive! I have literally had to do loans with the Lavonia and have them send the paperwork to the Toccoa branch. I was looking at to see what requirements are needed for a mortgage loan. When I called to discuss this with the Toccoa Loan Rep, we discussed filling it out and getting an idea what I needed to do to get ready or what price range I would approve for. And still have...

This is by far the worst bank I have ever dealt with! First they charged us 10$ to reset a PIN number for debit cards that were not set up right when we opened the account. We have a car loan through them now and we are trying to refinance with someone else, they wouldn’t give the other bank the payoff. So I called they said they could only fax the information, or have a loan specialist call us back. That was last week! I called them literally 15 times and got hung up on once. We are still trying to get...

Someone was taken off acct yrs ago and all of a sudden popped back up on acct. Was told when called that acct would have to be closed and open a new acct. So today closed the acct and then was told would have to wait 6 months to reopen an acct. She never asked why acct was being closed just had a paper to fill out asking why. Would have been important to have known that what one person said was a lie. Would not recommend this...