Still River Wellness — Local services in Torrington

I have been shopping at Still River Wellness (Adult Recreational) for about six months. The products are good quality and I have appreciated the helpful suggestions and advice of many of the friendly staff.

Today upon arrival today, the front door staff, who I see and speak with several times weekly, would not grant me admission because the driver's license I mistakenly handed over was expired. I stated that I was admitted to and shopped at a number of dispensaries in several states while waiting to receive my current license from the DMV and was not given any issue by those staff in terms of admission or ability to purchase products. At that time, a male staff member who generally works at the register (I believe his name is Sean- white guy, late 40s, brown hair, and beard) injected himself into the conversation and began reprimanding me, telling me that "there's no need to raise [my] voice" and that "those places aren't here." I don't appreciate being spoken to like an errant child being scolded by daddy when I spend hundreds of dollars each week at this store. Not only was this staff member rude to me, but his behavior was infantilizing toward the front door staff, who was made to look completely inept in terms of his capacity to provide customer service and manage the conversation. I am surprised that this staff member was so quick to jump into a situation that he was not involved with or asked to join, while overstepping his coworker in the process, because he felt that I was speaking at a volume that was impermissible to his ears as he listened in. I have always had very positive interactions with this staff member, so his behavior toward me was surprising in its intensity and made me feel embarrassed, as a paying customer, to be the recipient of.

I was able to find my current license and make my purchase. I will not be returning to Still River, despite positive experiences during past purchases, because I don't appreciate the condescension and fatherly-like scolding I was subjected to, again, as a paying customer, in response to my statements. There are way too many great dispensaries around CT to spend money at instead, like Budr Danbury, Budr West Hartford, and Zen Leaf in Newington...

Update- breaks my heart, but have to change my review. Stillriver has combined Medicinal & Recreational. One has to walk in the recreational door, not a good look when one owns their own business. There are 2 counters, but if no one is at the Medicinal counter, go to the Recreational counter. Hmmmm Zen in Waterbury is Medicinal only. If you're like me & you own your business & don't want to risk clients/family members seeing you walk in the Recreational door & assuming you're a stoner & possibly lose clients, go to Zen. I did. Excellent experience at Zen. And they give a discount to 55 & older! Yeah me! I can't believe Stillwater screwed people like this. Why would you screw over hard working people who have a reputation to uphold. There's so many good people that work there. I'm going to miss them, but I can't run the risk. But hey, you're making money, that's all that matters. This sucks! Also, the Dr I see & the State, strongly recommend avoiding dispensaries that combine medicinal & recreational. Wouldn’t say why. Stillriver can't believe you did this.

I use to go to what was The Healing Corner, now Trulieve in Bristol, I am so very happy I switched. What a difference! Still River staff is knowledgeable, friendly, kind & they treated me with respect. They have a good selection of products, the staff is knowledgeable & take the time to answer your questions. Bonus- the Still River t-shirt is the softest, most comfortable shirt,lol I am so very happy I switched! You're the best! Update- Once again impressed by the staff! There was an individual who appeared to be struggling, several staff members offered encouraging words, went out of their way to be kind. Whenever I have a question, they take the time to help, always willing to help, always friendly & kind. Thank you to the staff/management. I truly wish more businesses were run like...

Overall I like the dispensary the only problem I have is it seem to be stocked with cashiers that you know for lack of a better term aren't 420 friendly they're pretty serious about it and if you ask questions about you know how the product is distilled or what what's the difference between RSO and just you know regular you know Edibles they're not very knowledgeable it's it's getting get out get what you need and leave it's very clinical cashiers are set up in a very clinical way it doesn't feel very homey and I almost feels like you're at a doctor's office if anything at all I'm really looking forward to the one that's supposed to be opening up over here down by the Ocean State Job Lots I really hope it does I've decided that I'm going to start making my way out to Meriden to one of their competitors cuz the customer service over there is so much better their perks are better they have a way better loyalty program overall I liked the products but I don't like the the atmosphere from the cashiers and the people behind the counter and like I said it's not very 420 friendly I really don't want to it feels like I'm buying from an off-duty cop it just feels weird you know I want to buy from someone that's like me you know what it's down to earth that you know you feel what I'm saying so in the end I'm probably going to stop going there because of that feeling I don't feel very welcome there I just feel like I'm walking into a clinical environment where people that just you know tell you it says 475 thank you for your service there's a tip jar there...