Pappas Trading Post — Local services in Town of Arena

I’m sharing my experience with Pappas because I don’t want anyone to have to waste the time and have the frustration I have had with them. The bearings in my cams of my VXR blew out the day before the 2022 archery season…. I was at pappas right away the next morning when the doors opened. I had bought my last two bows from them, and figured that would be the way to go. I showed them the issues and they told me I over tightened the axle and I would have to buy the cams and it would be weeks to get them. I took my bow and left. I called around to other shops, 2 other shops said that this is an issue that they have been seeing, and that it has been covered 100% of the time. I went back into pappas and told them this due to the other shops being even further away. At that point they said they had cams but I would still need to pay $300 for the set. I did this so I could hunt. A while later I reached out to the Mathews rep, he said that that they have been warranting, out the cams, and he would talk to Randy to get me a refund. Today I went to pick up my refund and was charged a $50 service fee for them having to process the return. This is something that no other shop in this area has done. This is gone as far as a close friend of mine with the same bow had the same issue got charged for cam by Pappa’s. Went to a different dealer and that dealer ripped cams off of a brand new bow, replaced his damage cams, and sent him on his way free of charge. I do not understand why the customer service at Papas has gone downhill so far. I would’ve gladly payed them to put new cams on my bowl the first time if they would’ve warranted the cams simply for there inconvenience, but instead I had to drive an hour each way twice. I don’t believe I will ever return to Papas. There are better shops in the area.

Oh…. And when I pulled the cams back off of my bow to swap the top hats they put back in reverse of how I had them, the axle that was “over tightened” was tighter than it was when I took it to them...

I bought a Mathews V3X from Pappa‘s in April 2023 and have been very pleased with the product and their customer service. All of their staff is friendly, courteous, and helpful. They also bailed me out on short notice when I lost a piece of my crossbow in the middle of the rut back in 2022. I sometimes use their indoor range and buy my arrows, nocks, tips, and all other accessories from them. I really appreciate their responsiveness and friendliness every time I stop in. It never feels like you are inconveniencing them or are asking stupid questions. I will continue to bring all of my archery related...

called and asked if they could tune my hoyt bow they are a mathews dealer so was very surprised when randy said bring it in see what we can do I was there for 2 hours while they worked and worked on it when all was done his employee that tuned it not only did a great job but replaced several things on the string for me and explained some things to me about shooting form and how arrows are made from factory that I never knew hate to say it but I may soon be updating to a mathews soon thanks guys you definitely know what you are doing and in a age of BS and salesmen its refreshing...