East End Hi-Fi — Local services in Town of Brookhaven

I purchased a pair of Cube Nenuphars in late July and began the break-in process in August. I soon discovered a driver distortion issue, most likely occurring during transit between Poland to Chicago and to my house. Chris of East End Hi-Fi and Jon Ver Halen, the Refined Audio distributor, quickly dispatched a technician to address my driver alignment issue in my home. The customer service of a company can better be assessed when things don't go smoothly, and Chris and Jon fully resolved this issue within two days. I am thoroughly enjoying the new Nenuphars and echo the many positive reviews found online. Chris is very knowledgeable in the audio industry and was a pleasure...

Chris Russo – great equipment and better advice. While the products are amazing and have worked beautifully for me, Chris’ customer service has really made him unique and a valuable ally in my pursuit of the audio hobby. He is a mentor, advisor, customer advocate with manufacturers and distributors and a tireless supporter who on many occasions has put me ahead of any personal interests in resolving issues or getting the right answer. Thank you!! I can buy stuff anywhere but I haven’t gotten an ardent supporter in my corner to get me the best sound possible before dealing with Chris and East End Hi-Fi. Absolutely the highest recommendation possible. ...

I have to say it was a pleasure working with Chris from East End HiFi. I have been into High End Audio for way too many years to mention. I have also visited numerous High End Dealers over the years. Chris takes the time to really listen to you and your needs. His Extensive knowledge was invaluable to me in deciding what DAC would be best for my system. Also with his expertise he helped me in selecting cables that were a perfect match for my system. The DAC and cables that Chris suggested brought my system to another level that I thought I would never be able to reach. I HIGHLY RECOMMEND Chris at...