M & M Plumbing & Heating — Local services in Town of Caroline

Issue #1: March 11/2019: Mike checked my McClain boiler, flipped switches, touched pipes, and couldn’t resolve the problem. He decided to contact another plumber, his friend Dave who diagnosed the problem. The next day Mike came over my house along with Dave. Mike basically watched Dave do the job.

Mike did not recuse himself since he could not do the job and I ended up paying for two plumbers.

Issue #2: Mike told me his total service fee was $1050 (he made some calculations in his head) at the end of the job, day 2. I gave him a check and he did not give me a receipt. Dave told me his service fee was $450. I also gave him a check for his fee and he did not give me a receipt. Realizing a week went by and I did not get receipts in the mail from either of them. I left a message for Mike about my receipt. He returned my call and wanted information about the check that he had already deposited so he can write a receipt.

These two plumbers do not go by the book. They deliberately did not give me a written document/contract/receipt for my maintenance records.

Issue #3: I received Mike’s receipt after 18 days and numerous phone calls. He lumped 3 undetailed items that he ordered for Dave to complete the job - $621.40 (a jacked up price that I paid as these items were significantly lower online).

Mike’s total labor $895.00 - for a job that could have been done in 1 to 2 hours. Mike’s total bill included labor and parts $1,546.40. His numbers did not add up since I paid with two checks one in the amount of $1050 to Mike and the other in the amount of $450 to Dave.

Issue #4: After receiving the receipt, I called his business number from the business card that he had given me. His wife returned my phone call to say that I should not call her home and did not like the nature of the message and hung up on me.

Overall impression: NO TRANSPARENCY. NO INTEGRITY. BOTH PLUMBERS DO NOT GO BY THE BOOK. THEY DELIBERATELY DID NOT GIVE ME A RECEIPT AFTER SERVICES RENDERED. Mike M. Mahool, Owner/Operator of M & M Plumbing and Heating Located in Brooktondale, NY is a thief in disguise...

I won't go into detail since it's been several years, but I recall this: 1st visit he didn't show when I was to meet him across town at a rental for 8am, I had to call him and he had me waiting 2 hours to just get there. The work he did ended up leaking, requiring another visit in which he kept me waiting again without calling or warning me. He charged way more hours than he was there for and we had to argue to get the bill down, but it still wasn't lowered properly. Something's just not right...

Mike came to help us in a difficult situation; we had a new dishwasher to install and an old one to get out, but the new tile flooring that had been installed in front of the old one made it very hard to get out and very hard to put the new one in. Mike figured out a good way to get it to work; I was very impressed at his inventiveness and determination to succeed. It was not easy! He was very friendly and worked hard until it...