Pet Lodge of Clifton Park — Local services in Town of Clifton Park

I’m concerned to come on here and see a similar review to what happened to my dog. My dog did not go to Pet Lodge for day care very frequently, but had been here a few times. Each time I went, I tried to question the staff as to how he did, since he was a rescue and was new to day care (and with a rescue you never know their history). I found it very difficult to get any information from staff- no report card and no one ever seeming to know or be able to find a staff member who interacted with him throughout the day. There are no cameras to check in during the day either. I assumed all was well. The first time he went, he came home very sick, vomiting for days and coughing. Although he’s vaccinated for kennel cough, it seems he had contracted it. The next few times, he always seemed to come home very thirsty, and not having gone to the bathroom. I equated that to him just being anxious. This last time I took him, at pickup, I was told that he was in evaluation because he was new. I questioned it because he was not new and the employee at the front desk seemed to have no information and had a deer in the headlights look on her face. Another employee eventually came out and very rudely said he’s not a good fit for daycare. She seemed very angry like it was my fault and my dog was some sort of menace. I asked what she meant since he’s been there several times. She said he was aggressive with another dog that simply just came up to play with him. I tried to ask follow-up questions about the size and breed of the dog and then was told it was several dogs and he tried to bite them when they were just trying to play. Well it sounded like he got thrown into the pack and cornered and many dogs may react to that. They were very clear that he was no longer welcome there but I feel like they were not very forthcoming with information that I need to evaluate my dog, such as whether he needs medication or whether he’d be a better fit for another environment (or whether something was going on here that was making him act that way). I feel like if you’re going to exclude animals from your business and say they’re aggressive you need to be more forthcoming with information. That’s a big label to put on a dog without further information. When I got my dog in the car, I found he had some sort of dirty substance all over his mouth and he seemed traumatized. Maybe he’d been locked in the cage all day after the alleged incident- I wouldn’t know because they didn’t tell me. He has had stomach issues ever since he got back and has been unable to defecate. I have no problem not bringing him back to this facility because I never really felt like everything was right there. But clearly there are issues here based upon others’ reviews.

UPDATE: He had severe diarrhea for over a week after this visit. He crapped all over my house for days which he has never ever done. He’s never had an accident in the house before this. This place did something really...

I’m not one to leave a bad review because small businesses depend upon good reviews but when it comes to a loved one of our family and trust in someone that’s going to take care of them I am very disappointed two years ago. I left my dog At pet Lodge and I had a good experience this time. It was horrible. I am reading the reviews and it’s the same issue I had I bought two brand new bowls measured my dog food. she was there for three days. My flight did not come in till 630 so I had a friend pick her up when I came home. The bowls were still as clean as when I drop them off, which is telling me she never had anything to eat or drink she drink for dog dish bowls of water could barely move did not want to eat. I thought my dog was dying. She was covered in year and very dirty. I gave them hotdog and explain that they had to mix the hotdog up in her food. I never got them back. I never got her blanket back my dog obviously did not get fed for three days nor did she drink. I never saw my dog act like this for a week she just laid on the couch. My son and I went to Benson‘s and had to give her a bath because she was so filthy and stunk slowly, but surely she came around and started to be happy again before I dropped my dog off I said please make sure you feed her the way I explained not only was her food touched or her new bowls that I dropped off there was diarrhea all over the house every time I came home that doesn’t happen. I had to give her pumpkin to get her stomach feeling well again I also said geez there was a pet boarding business in Clifton Park that got shut down for abuse of animals. Yes, we hired three of their employees. Why would you hire employees coming from a place that was closed for abuse? I am going to report this place in for investigation because there are way too many reviews explaining the same situation I am highly upset. I wouldn’t mind you pay a pretty good dollar to make sure your loved one is safe and sound and well taken care of everything I asked for yes no problem we got it no worries. Enjoy your vacation. Well, I enjoyed my vacation, but I came home and it was ruined after I saw the condition of my Beautiful baby. I never thought that a pet could be treated so poorly. I must say beware of leaving your dog here. I think they had a change and employees and management because it wasn’t like this two years ago. Beware if you love your dog. Do not leave them here I also had the kennel cough shot done Two months before she boarded just so she wouldn’t get sick. She was not fed. She was not given water just be aware of this place. Horrible thank God. It was only for three days and...

I left my dog here for around 2 ish weeks as it was the only option for a last min travel. I felt super confident going into it but after dropping her off and calling a couple days later to check on how she was doing (this was her first time boarding) I unfortunately spoke to someone on the phone who acted as if I was bizarre for calling to check in? All I got back was a "oh yea she's fine". Not super comforting as I also asked for pictures and videos and received nothing. When I picked up my dog, I was 1. horrified at her haircut and 2. horrified at the conditions my dogs things were in. Her bed was COVERED in pee and super sticky, handed to me in a trash bag with poop smeared on the outside. The last thing I want to mention is how she has been doing since I picked her up. We have had non stop diarrhea and zero appetite. I am extremely concerned for what conditions she was in at Pet Lodge. I want to also mention that she was supposed to be in isolation since she is not spayed (I am not sure if they followed this instruction) but there is no reason why she should be feeling ill.

I am not someone to leave reviews ever and I really don't love Karen culture but I am seriously so upset. As someone that drove in from Manhattan, I would have much rather paid double to have her in a safer environment. I was recommended this place by someone who has had great experiences there but if you really care about your dog and you are on the fence about boarding them...