I come to this urgent care because it is faster then most in the area.
When being admitted, I have told every personal that when being called/called in that I would like to be called Sam. I would like to think that after disclosing that I am trangender, they would respect my request. I was mistaken. Being called into triage, my full dead name was used. After being assigned a bed, the doctor treating me; his first question was "so which way are you going?" I'm sorry but no one would expect a question like that, when being seen. Especially when you would think there would be communication from the front desk about this. Lastly, I received a follow-up phone call of which I didn't answer because it was labeled as Spam. A voice-mail was left, and you guessed it. Addressed me by my dead name. These interactions really shows the intolerance of respecting transgender individuals.
But I will say, after talking with the triage nurse during triage. She was very nice and...
Read moreI live 2 blocks from my local hospital, but always found it worth the 20 minute drive to Cuba's urgent care center. You are usually in and out much faster, treated well, and on your way with a low copay. Until the middle of last night, when I developed an infection. Drove to Cuba as usual. Picked up the admittance phone, which rang about 20 times before someone picked up. Was let in, diagnosed with an infection, but they would not treat it. I asked for treatment, as the pharmacy wouldn't open for 4 more hours, but they said no. So 2 hours later, I'm now bleeding profusely, vomiting, and on hour 2 waiting in my local hospital ER because it got worse. If they would have given me one dose of antibiotics, I wouldn't be out a second (bigger) copay, my husband would not be late for work, and I would be writing a much more positive review. This hurts because I have always had good...
Read more5 stars for the phlebotomy tech she was great! She was so nice and good at her job. My friend got sent straight fir blood work after having sustained high BP in their Dr apt. They had a panic attack during the big blood draw and the tech was super understanding and calming. She gave my friend a cold wet paper towel and juice. She's good at her job she got the vein immediately, was fast, calming, and there was no bruising after. 0 stars for the front desk attendant. She was mumbling, talking quietly, had attitude, and was under a very loud fan. She was rude to the whole line of us and annoyed when people couldn't hear her. I swear her quiet mumbling was like she had peanut butter on the roof...
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