I went to Royal Hyundai of Oneonta on a Saturday, 2 hours before closing, without an appointment. After test driving cars elsewhere all day.. they were my last stop. I went in with difficult questions and immediately requestinh a test drive. Christian and Joe were so understanding and kind. Sales Manager Joe's knowledge is unsurpassed. They gave me factual information regarding the Santa Fe's performance compared to other vehicles, along with complete warranty information. Unlike other dealerships... They were not aggressive or pushy. I found my dream car and put down a deposit until Monday when we could complete paperwork. I had so much fun with the entire crew there. Nice, genuine, normal people. The Santa Fe has THE MOST COMFORTABLE seat, the drive is so quiet and smooth. The back seat is huge and reclines. The warranty is literally the best out there. Don't believe me? Look it up. Or better yet.. call them and ask! :) when it came to the payment portion ... the finance manager played around with the numbers.. I scored 0% interest as well as 5 months deferred payment. The competence level of these guys was great. Sorry for the lengthy review.. I could go on and on. But bottom line is... if you are in the market for a new car please go see these guys! Royal also owns a jeep dealership next door. Thank you so much Joe, Christian and the rest of the crew. You now have a Royal Lifer! See ya for my oil change! Xoxox - Jennifer Muller - Santa Fe...
Read moreScott was by far the best salesperson we have ever encountered. We live in the northern tip of New Jersey and Scott went out of his way to get us the vehicle that we wanted with all of our desired options/accessories at an exceptional price. As we are out of state all our communications were by phone or email. It took a while but Scott delivered on everything we hope the 2022 Santa Fe could offer sight unseen.
Ed was great assisting us with financing. Again, all communication was by phone or email including document signing. We picked our vehicle up the next day without a big fuss.
Royal Hyundai of Oneanta goes out of their way to accommodate the customer. The staff is super friendly and best of all there was no additional "market adjustment" charged by the dealer, therefore, saving us between $2,000-$9,000 dollars other dealers were charging above the MSRP. They are far superior to any other dealers we talked to. THIS WAS VERY REFRESHING WITH TODAY'S ECONOMY AND VEHICLE SHORTAGES. THIS DEALERSHIP TRULY WANTS WHAT
IS BEST FOR THEIR CUSTOMERS.
We called dealers in Pennsylvania, New Jersey, New York, Connecticut, Delaware, Maryland, Virginia, and both North and South Carolina, all of which had "market adjustment that were ridiculous.
THIS IS THE DEALERSHIP THAT YOU WANT TO BUY ANY VEHICLE FROM, DON'T WASTE YOUR TIME WITH OTHERS. ONE STOP SHOPPING AND YOU WILL WANT TO CONTINUE BUYING YOUR...
Read moreOn behalf of Erna Powers I am writing this review. The experience was not one of the best. The sales people were friendly, courteous and very helpful when the car was purchased. However, she was told she would get a second key and she noticed the rear wiper was torn and not working properly so she called the sales person and after many calls and many voice mails she never got a reply. She finally called service and talked to them about the key and the wiper and we took the car to them. The man in the service department was very rude but the man in the parts department was very friendly and helpful. They gave us the key at no charge but charged us for the wiper blade. Granted the blade only cost about $12.00 but you would think that after spending $18,000 plus on a car they would have put the wiper blade on at no charge as well. We recently took the car for the first oil change which was free and was told that it would be about 20 minutes and I'm here to tell you that it was the longest oil change we have ever had done. After an hour and a half we finally got the car and were on our way. I would never buy another vehicle from Royal Hyundai of Oneonta and I would never recommend...
Read more