East Hampton Energy Solutions — Local services in Town of East Hampton

I found East Hampton Energy Solutions online. I called them because they are an authorized Koehler dealer and are located in East Hampton. They returned my initial call promptly and gave me a 2-day-later appointment to service our stand-by generator on Shelter Island. The woman with whom I spoke was very nice and quite helpful. This morning 2 service technicians arrived just when promised. They, also, were very nice and professional. They accomplished the service call, cleaned the unit, and explained to me exactly what they did. Then I received a call from the office to report to me what had been done and to set up a return service call in 6 months. When I checked my email I found pictures the technicians had taken of our generator.

I am totally pleased with my experience with East Hampton Energy Solutions. We do have an annual service contract, so I shall be seeing them again. I'd give 10 stars if I could!

Update: 04/21/2025

"Totally seamless annual contract service. Now I don't have to remember to call to schedule routine service. And this means that the service gets done. Good crew! Good service! Good Company! Thanks!

Update: 11/01 2025

We recently had a regular service call. The process was again seamless. I feel very comfortable knowing that this service is as automatic as is the switching on of the generator when we have a service...

We installed a 10K generator after a hurricane. For a while it rain a test as scheduled but then began to run at irregular times, even though there was no power failure. (It also ran when there was a power failure.) Attempts by the installer to remedy the condition were unsuccessful. We called the manufacturer and they sent a different repair company, who were unsuccessful at solving the problem and finally hauled the old generator away to repair in the shop. Eventually, a decision was by the manufacturer to completely replace the generator. The problem persisted. Finally I called my electrician who recommended East Hampton Energy solutions. They made a warranty visit but the problem persisted. They made a second visit and eventually discovered the fault. They were persistent, communicative, and solved a long standing problem. I recommend them...

Really pleased with East Hampton Energy Solutions. They just completed the install of my generator AHEAD of schedule. They and their subcontractors were professional, organized, efficient and very neat. Standards are clearly important to this company. Communication was outstanding before, during and after the sale/install and Mike was a pleasure to deal with. He made sure everything was going right every step of the way and followed up to make sure I understood all of the features of the unit. The entire process took two weeks from initial site Visit to completion. If you’re looking for a whole-house home generator you can’t go wrong with Kohler (This unit makes half the noise of my neighbors Generac - We can hear theirs from their yard OVER ours which is right next to our house) or East Hampton...