ZenDog Inn — Local services in Town of Hamlin

I have boarded my dogs at ZenDog Inn quite a few times. I know that Jenn has many years of experience with dogs and she is very knowledgeable in dog behavior. She understands what a dog is going through when it has to be boarded. The kennel building is right in Jenn’s backyard, so she can keep a close eye on things, even overnight. The dogs are taken outside 3-4 times a day into a large grass yard surrounded by a 6ft high stockade fence, so they can stretch their legs and go potty on the grass, instead of in their kennel. The building where all the kennels are has its own heating system which keeps the dogs toasty during the winter and an air conditioner keeps it nice and cool for hot summer days. The kennels are very clean and the building is well kept. Jenn has aromatherapy diffusers going to help the dogs relax and each kennel has its own comfy canopy bed. At night the dogs enjoy stuffed Kongs before bedtime. You can see all this for yourself as Jenn has no problem showing you exactly where your dog will be staying. She also text messages you updates throughout your dog’s stay so that you know how your dog is doing. The daily boarding rate is very reasonable considering all the attention that your dog gets that you would have to pay extra for at other kennels. Jenn really cares for your dog while you are gone so you don’t have to worry. I’m really happy that I found ZenDog Inn and I highly recommend boarding...

Though we have had many dogs over the years, we have never needed to us a kennel until Mr. Bo Duke came along. Bo is what I call high maintenance, he’s reactive to some people, some dogs, and is on three different medications for epilepsy. Our oldest daughter who usually watched him when we traveled for my husband’s job was leaving for graduate school so we needed to figure something out. We asked our amazing trainer for a recommendation, for someone who would “get” Bo and see him for who his is underneath all his issues. Without reservation she recommended Jenn. Leaving him the first time was SO hard, but not only did she take amazing care of Bo, she calmed our anxiety! She kept in touch and let us know he was doing fine. He has now stayed several times. We love that he gets the same kennel each time, his home away from home. She has a large yard that he can safely be in to run and play. We look forward to the picture she posts every day on Facebook. Bo doesn’t love a lot of people, but Jenn is now one of his people! When we ask if he wants to go to “camp” and see Jenn he runs to where his harness is! Jenn, you’re a lifesaver. We are so...

We've been using this place for since she opened, and I must say, we have always felt comfortable leaving our dogs. Even rating 5 stars in the past. This past time, something changed. Dropped our dog on Thursday evening and picked up Sunday afternoon. I got the bill, and simply questioned how $40/day for less than 3 days worked out to be $172. Jenn immediately became defensive and agitated, saying that my wife signed the contract. Her reaction when asked for a simple clarification was embarrassing, uncalled for, and unprofessional at best. Yes, my wife did sign and yes the count was wrong on the contract as well. I guess it's the old story of making sure you read what you sign. In the end, i must add, the owner did the right thing, but her behavior was inexcusable. I understand that maybe expenses have gone up and perhaps rates need to be increased, but trying to sneak an extra day's boarding isn't the way to run a business, and leaves me questioning how else she tries to cut corners. I ammended my rating based only on the care my...