Ox-Bo Marine LLC — Local services in Town of Hubbard

We had contacted Ox-bo Marine last fall regarding an aluminum pier we had that needed repair work done. They had the entire winter to work on this project, and Chad assured me it was being worked on and 'things looked good'. As spring approached, we contacted Ox-bo for the status of the pier, again being assured it would be installed prior to Memorial weekend. Memorial weekend came and went. No pier. We made numerous calls to Ox-bo (once per week), only to be 'assured by the secretary', that while they were busy...they would get to us. First week in June, it was literally dumped off on our property in WORSE shape than when they picked it up. They gouged two metal side rails that now need complete replacing and most of the aluminum decking boards were ruined because they could not figure out how to insert them back into the grooves of the framing under them, so they basically pounded them down, resulting in dents all over the deck surface and crushed underside grooves. We contacted them once again AFTER we saw the damage, and Chad, STILL DID NOT attempt to call us back with any apologies or indication of fixing the further damage they caused. What kind of business does this? Leaving their customers high and dry? We gave them 2 separate $500 deposits for work to be done, and pier parts that were to be ordered. What we got in return, was a DAMAGED pier!! AND, we later found out that the original company that makes this pier, IS STILL IN BUSINESS. They could have fixed or supplied any parts needed or helped Ox-bo in their repair process, had they just investigated a little bit!! We would NOT recommend them, based on...

Very unprofessional service. Boat was there for over a week when it was finally looked at. We were told what was wrong w it and that the part would be in with in 2-3 days. After the 4th day part was still not in which wasn't the problem...the problem was when I called for the update tel hey called me back each time after I left a message w the person at the desk w my name number and boat info. They said they would look up account and call us back in 5-10 minutes after 2 hrs I got a call back asking me for all my info I already provided and told they call back w the info. This happened 2 times... so I called back after not hearing from them after the second person called to ask our info AGAIN. Explained that I have now provided the info 2 times and still Noone has any answers on if the part is in. Our boat has now been there over 2 weeks. We r leaving on a fishing trip to minnasota in 3 days WITH OUR BOAT. Lthe lady I spoke w explaining I have receive bed 2 phone calls in 5 hrs asking our info and not calling back she yelled at me about how short staffed they were and how busy. She was incredibly rude. I asked to speak to the owner.... HE IS THE SAME WAY. I had one question is our part in and can we pay extra to get it over nighted. It took 6 hours and 3 rude ppl to get an answer. Will NEVER GO BACK OR REFER ANYONE THERE. Hoping we didn't waste 3000$ on a trip we won't have our...

I don't recommend this place for any repairs ever.. I got ripped off and will NEVER do business with these people again.. It took 3 weeks and almost 600 dollars to replace a shift cable and boot between the stern drive and engine.. When I got it back, I was missing a tool, life jacket, and most important, they replaced the boot for the shift cable but,, Didn't FINISH INSTALLING IT TO THE BOAT. so, I didn't realize it until I put the boat in the water and left for thirty minutes, came back and the boat had water on it almost past the spark plugs on the engine.. when I pulled the boat out, I noticed the mechanic, never tightened the boot from the shift cable to the boat and leaked, badly..

I called oxbo Marine back and basically was told to fix it myself..

Don't raise your money at this place.. And the lady that answers the phone seems real incompetent and very rude..

Very bad...