Finger Lakes Power Systems — Local services in Town of Jerusalem

Granted, Dan and the installation team are fantastic and very professional. Everything else in between is insane and absolutely unprofessional. First, I ran into a situation where I needed to have an EV charging station uninstalled after that had installed the unit in 2024. Let me be clear: the charger itself was purchased by me from Tesla. In no way shape or form was it the original property of Finger Lakes Power Systems. I sent the inquiry about an uninstall back in February. It took weeks for anyone to respond until I had to send a follow up email asking. I never received a quote asking for my approval BEFORE service was performed so I didn't know what the cost was until AFTER the service. In addition, I was told that service for the uninstall would take place until THE DAY OF service! After the service of the uninstallation took place they took my charger (my personal property) and used it as COLLATERAL for payment! It was never discussed or agreed that someone would take my property in collateral for payment. There argument is that "they were never told that they were to leave it"....IT'S NOT YOUR PROPERTY! They also didn't like that I said Yates County Sheriff would be getting involved if I did not receive my charger. This is probably the most unprofessional and most insane situation I have ever experienced and still at a complete...

Our experience was quite different from others leaving reviews. Dan is very knowledgeable and we were impressed with him at the point of sale. We were disappointed in the quality of their work as well as Dan’s responsiveness to issues.

We had to clean up the areas where digging was done. Dan had told us that upgrading our electric was going to be challenging and that he would do it personally. Instead he sent one of his employees. As a result, there were a few issues taking a couple days to sort out. Ground wires on the outside of the house were not secured properly. Another issue regarding the propane supplier and the placement of the regulator has recently been resolved, two months after the generator was installed.

We love the generator and we’re glad we made the investment.

Although we had some issues with the installation, I would like to change my original score of 2 to 4. Finger Lakes Power reached out to me to make things right. I appreciate their efforts to ensure customer satisfaction. My first year maintenance was free of charge. I have since purchased a maintenance plan and look forward to them taking care of my Generac. I would definitely recommend them...

It took more than a month from diagnosis to repair of my generator with no correspondence except emailed invoices to be paid. It took me calling to be told that they would install the following week. Day of repair, techs (3) went to the wrong house and started the repair on neighbor's unit. I happened to have been home & questioned this. Told that GPS told him that was the house. They did not look at the house number prior to starting work on the wrong unit. If I had not be home, the neighbor would have had a new part installed and mine would still not be working and I would have paid for the neighbor having a working part replaced. I'm sure the tech did not relay this info to management. Not pleased! Glad...