Economy Furniture — Local services in Town of Lafayette

I walked in looking for a medium firm twin mattress. Instead of telling me that they didn't have any, I was shown 3 mattresses. I came out with a too firm and hot memory foam topped mattress. I returned to Economy Furniture and again I asked for a medium firm mattress to trade for the first one I had bought. I had to choose between a soft mattress and a soft mattress with a pillow top. Any mattress feels good for 5 minutes. I didn't know it wasn't a medium firm until after sleeping on it. Then my back felt like the flesh was being torn from my spine. I tried to pay the restocking fee and give it back, but was told "no" because I had switched mattresses once before. I only came here because of the free delivery coupon I found online. I even live on the same street as Economy Furniture, but the delivery guys had to call and ask where I live because they "couldn't find" where I live on their GPS system. Now I feel like an idiot and am out about $400. I had to flip the pillow top upside down and put a camping mat on top of it to sort of tolerate it. I also have a $45 air mattress from Walmart that feels many times better than my new pillow top mattress when it's right side up. A pillow top mattress has almost zero back support. I had to sleep on my air mattress for a few months, so I was not good at judging the firmness of the mattresses I tested in the store here. Good thing I discovered bed in a box options like Layla with free shipping, free returns, no restocking fees, etc. Those companies offer 100+ days to decide on a mattress with zero risk. Furniture stores like this must be put out of business for zero concern over one's health and money. If you don't have what someone wants, then say so. You don't need to just make a sale and wreck someone's back for a tiny profit. The guy that picked up my return just went and took it straight to someone living in Arcadia. It was probably sold "as new", so you could have at least charged me the restock fee and sold my current...

I never take the time to write reviews on products or businesses. I OVER research everything I buy so I can be confident going in that I will be dealing with top quality products and services. I EXPECT IT. With that said, The way I was treated at this business demands a review. In January of 2013, we purchased a sectional sofa here of a very reputable brand expecting it to last 10-12 years. A couple weeks after our sofa was delivered, we noticed there were some quality issues on most, but not all of the sections. I took pictures of the problems and returned to Economy Furniture to discuss the issues. They agreed that it was unacceptable and promptly contacted the manufacture to solve the issue. After it went through the channels at the manufacture they decided to replace the pieces with the problems and ask that the problem ones be shipped back ASAP.This is where Dave Lofquist at Economy Furniture stepped up and went above and beyond. Dave came to our house looked at the sofa himself, suggested that maybe a different fabric might be a smart choice for us ( which would mean telling the manufacture that they would be replacing the ENTIRE sofa, not just some pieces.) He then offered that the store would include a matching ottoman that we were considering ordering at no charge to us. He also informed the factory, that wether they liked it or not, the original sofa would remain in our living room until the replacement was delivered and set up. In this day and age of customer service being an afterthought or completely nonexistent once they have your money, I WAS TREATED BETTER BY ECONOMY FURNITURE THAN I HAVE BEEN BY ANY OTHER BUSINESS....... E V E R. I will never set foot in a different furniture store again.

If ECONOMY FURNITURE doesn't sell it, I...

I like supporting local businesses so I've been a customer of Economy Furniture for years. Everything I've ever bought from them is high quality. Today, I experienced my first mistake. There was a mixup on the delivery calendar. When I called, I believe Dave and Kenny offered customer service to me that was beyond what most businesses would have done. They went out of their way to fix my issue as quickly as they could. Mistakes happen, but the way they worked to take care of me today has earned my business for years to come. They are definitely my first choice when it comes to any new furniture. I appreciate them for their good customer service, and also all they do to make their community better. These people are awesome people and I am honored to give them my business. I'm grateful for local businesses that...