Before Majestic, my pool was an absolute mess. Crystal Clear, the company we had been using, would do the bare minimum to open and close our pool each year. Meanwhile, our main pump wouldn't hold its prime, the sand filter multiport valve had worn terribly had been pushing sand into the pool, and the brominator had a crack in the bottom. During their opening, they threw their 8 gallons of liquid shock in the pool and called it a day. As expected, the pool never came close to clearing up and once it did, after Majetic's help, I found heaps of sand all over the pool which took multiple vacuum sessions to clean. With Crystal Clear, phone calls and emails would be ignored or would take considerable time to be answered to the point it wasn't worth making the effort again.
Finally, after calling Majestic, and working with the kind 'water testers' at the Depew location, we were able to get my pool clear once again. It took over a month of consistent monitoring, as well as a hefty cost of chemicals, but it finally (mid-July) is swimmable. Although the chemicals are costly, they are market price, and the need for so many is not Majestic's problem; my pool's neglect from years of Crystal Clear's apathy ended up costing me the fortune. If I had been using Majestic in the first place, my pool would have openened in a clean state.
With Majestic, I first replaced a multiport valve, then an O-ring seal on the pump, but after breaking again (due to the pump's age) we then replaced the whole pump, the sand filter, a the leaking brominator. The work had been done very thoroughly and timely, with accurate invoices and even a follow-up call by the service manager, Rick, to see how the pool was doing. I can tell Rick is extremely knowledgeable about pools as he can diagnose problems over the phone with true precision by providing symptoms the pool is experiencing.
Their young water testers, one of whom is Ryan, are very knowledgeable. The chemicals they recommend, including step-by-step instructions on how to use them and in which order, are specifically tailored to our pool's needs, and the results have been fantastic.
There really aren't any negative things to say about Majestic which I have experienced. Overall, their staff is extremely polite, helpful, and knowledgeable over the phone and in their stores, and their repair prices seem to be fair with regard to labor charges and parts. Due to the extreme cost of this year's repairs for my pool, I wish I would have been given some sort of discount for the subsequent fixes just for my continued business. It really isn't a negative on Majestic's part, but with putting in over $3,000 of repairs in just over a month's time, even a voucher for some pool chemicals would have been a nice gesture. Again, it isn't necessarily a negative, and surely I could have asked for a discount, but I think some sort of loyalty program would be nice. That's partially why I am writing this review, in hopes I can get a free pool closing via Majestic's sweepstakes, to help soften the blow on my pocket book this summer 😥, but also to highlight a reliable and knowledgeable local...
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