The Car Shoppe — Local services in Town of Malta

Update: When I walked in to purchase a car, I was in a spot where I needed a car because my current one was bad. My credit is not the best, I am a single income household and they helped me. I needed the stress of not worrying about my car off my chest. But it hasn't been that with the car I was sold. I purchased a 2016 GMC Terrain in May 2023. This car drives very nice but little by little major things keep going wrong. Within weeks of purchase, there was a very loud knocking noise in the rear of the car, I brought it in, they weren't sure what the noise was coming from but replaced the rear differential. A couple weeks after, the noise came back. Next, it needed to come in for a noise in the front, I was told it was the wheel bearing and that was replaced. When I dropped it off I asked that they do an oil change as well, which I was told I did not need one without looking at the vehicle because they said it was just done when I purchased the car and should be good for 6 thousand miles. When I picked up the car, I could hear in the ticking of the motor that it needed oil, so I added it myself and took it elsewhere to get an oil change. This car also does not alert you when you are low on oil..at all! When I asked for the receipt for the work that was done for the wheel bearing, I was told I didn't need it because they had it in the computer. Anyone knows that you should keep record of the work that is done on your vehicle. A couple months later, my check engine light came on. I brought it in so they could tell me what it was coding for. They hooked it up to the diagnostic reader and told me it was probably the catalytic, without actually looking at the car and it would be okay for a bit, I would just need to get it fixed before I needed an inspection again because that was an expense repair and was not covered under the warranty. As it turns out, I'm not sure it was actually the catalytic because my car started leaking oil and there was moisture getting in because under the oil cap was white and frothy. So back to the shop it goes. I am waiting to find out how bad it is. I will say that I am grateful for the warranty, because without it, these repairs would be too much for me to afford. What I am disappointed with is the added stress this causes someone who needs to rely on a vehicle for getting to work and the many other things I need to transport my kids to. I am very disappointed in the service of brushing things off that I have received from one of the men at the service garage. Because it was the same person that told me I didn't need an oil change, and didn't need my receipt, and that it was catalytic and that I would be okay for a bit.

Kiera and Christian where able to help get me into a new to me car, when everyone else told me no. Such a great experience, and...

WAIT!!!!!!! CHECK IT👇😎 " I could just say..Thank you all for this amazing vehicle. Future Shelton as well as present. Is truly grateful." Something like that... Except this ain't no normal. "Jus get it done" place where they pretty much sit you in a vehicle, take ya money n kick you out before giving a receipt... No, this I would call "the Palace of Versailles" when it comes to dealerships!! And that's an understatement!! They have coffee.. some reading materials and smiles sure. But it's not just that. I request you see for yourself. Across the board!! Their vehicles are only rivaled by their glowing persona... No really!!! Now I been to car dealerships. Some nice and some just well.. not so much. Then the day came that I was online scrolling and found this family owned true gem!! The CAR SHOPPE, found IN MECHANICVILLE IS THE BEES KNEES AND THE CATS ASS!! All their vehicles are really nice. They had an amazing one for me as well. Their customer service is pure elegance. Here "KICKASS KIM" ,"COOL BEANS CHRISTIAN" Kierra "mist"( shades lady ) and Dr stylish., made me feel at ease. Of this brilliant cast.. I worked closely with THE EVER SO STYLISH KIM. I was nervous to speak I was so baffled by the atmosphere. With their calm demeanor and sense of style. They handled buisness. I kinda did had a rough time understanding the paperwork at first but of course kim definitely explained in detail to where i would better understand. She showed patience as well. The office is clean. I left feeling like family lol, Christian gave me a compliment on my clothes. Honestly that felt really good. I was dancing and singing in the parking lot because; this team of experts made my day. "I felt as if I was the chosen one for my steed" inspected and no issues on the road. If you want a car, and nervous about anything pertaining to such.. they will at least talk to you and try and help!! Or if you just wish to look at options.. whatever your need.. for who you need. From sweetheart to pops "trust the...

I have nothing but AMAZING words and respect for this place! Kiera and Christian went ABOVE AND BEYOND for my family and I to make sure that we got the help, the information and APPROVED for a vehicle. When no one would work with us - they did. Kiera made sure we understood our options and prices. Very thorough. We are so grateful for all your help! Thank you so much! 🫶🏼🚗❤️🔑

🛑❌🛑‼️ E D I T ‼️🛑❌🛑

Hello. I have been trying to reach you and anyone for weeks now. I am 4,000 miles away from my warranty and I am beyond frustrated about my car still being skipped or not taken seriously. I had someone evaluate it and they said the transmission is bad, there’s a misfire, it sounds like a belt needs to be replaced, the axle and rods, the electrical- not just the screen or headlights working when they want - the screens completely broken but now the car charger plugs don’t work right either. The fan is not working right - I can go on and on. I work a lot, I live in the Catskill mountains in the middle of nowhere, I have kids, and not having a car is just not an option for us. We came to you guys bc we read nothing but amazing things about your company. I’ve been trying to get my car fixed since we got it - the mechanic- the old one just doesn’t take me seriously and I’m getting really frustrated with it. I need a rental or something bc this isn’t a small job. I would like to trade it in for a car that we actually pick out - we weren’t even given an opportunity to pick out what we wanted! Never ever have I heard of that. But from this day on I will be calling, texting and emailing you guys bc I cannot wait any longer. I’ve waited long enough and now the damn warranty’s almost up and now I’m freaking out. My husband is a 100% disabled veteran and has appointments and we cannot go to them bc of the Milage - I literally have been going to work and home. That is it. Please Christian- I am begging...