Camping World RV Sales — Local services in Town of New Baltimore

Sales team greets you and are friendly, act attentive, but like to play the back-and-forth game. However, once you agree to the purchase and have signed the paperwork, they are done with you. We purchased a used 2021 Riverstone Legacy 8/19/23.. They had a transported from Florida. There were issues as to be expected with it being used. Our first walk-through, Anthony was supposed to have taken care of some things before we saw it. He had already left for the day by the time we got there. They threw Brock in to show us around. He was not prepared, and Anthony had not fixed or done anything to prepare the unit for initial inspection. We went through the unit with Brock, and made a list of items that were supposed to be fixed. Pat scheduled to have someone come out to replace some of the soft close drawers that were not working, one of the blinds that was broken, one side of the theater couch was not working, the garage was leaking water, and they were to replace the seal. There was rust on the bottom slide of where the washer and dryer were stored, and that was to be cleaned with some special cleaner they have there. The 7 inch monitor to the camera system was missing and that was to be replaced. It is now the middle of October, they have had service out three separate times, each time the tech acted like he had no clue what he was doing. The third time they were out, the young man Michael had a gasket that was too large for the garage door. Now it’s almost impossible to close. Brock and Michael had both mismeasured the first time they were out and the soft clothes hardware had to be re-ordered. On the third visit, Michael realized the power to the one side of the theater couch was not getting enough juice. Five of the drawers are still missing the new hardware. They still haven’t fix the couch, nor have they ordered the 7 inch monitor for the camera system. The one thing they have done is fix the blind. The communication between the sales department and service is horrendous! By the time Michael was ready to leave, I was able to get a hold of Aaron, one of the managers in service, our relationship started at Rocky as he offended me with some of his comments. I explained we were leaving the following week for a new job and needed to get someone out ASAP to get the things promised to be fixed and taken care of. He argued with me that it was impossible, again reminded me how many times they’ve sent out a tech (like it’s my problem there technicians aren’t fixing the issues) I’ve emailed three times, but he has not responded to any of my emails. He has told me on the phone that he’s received them. We have had to move locations for work, and now we are in another state. They will not send technicians out to finish what they promised would be fixed. They did offer to send all the parts for us to replace. Very poor customer service! We will keep this unit another three or four years and buy a new one. It will not be from Camping World! even if you have things in writing, there is no guarantee they’re going to fix them, fix them correctly, or follow through with anything they’ve guaranteed weather in writing or verbal. who knows how many more times they would’ve sent out a technician.!!?? We will not know since we had to move for work. Extremely disappointed. I only give them one star because they had shorted us on paying for the registration fee and tge sales department did make that right. As far as service, they absolutely get no positive rating from us. 11/24/2023-I take back the one star for the sales team. They still have not taken care of the title as they said! Our insurance company, the tags and vehicle registration in our county have all tried to reach out to them to no avail! Not to mention, they keep telling me they’re going to take care of it, and do not. I have still not received a resolution to the camera system. This is gone on since the...

Absolutely horrible! Please save yourself the time unless you feel like being completely insulted and treated with such miserable people. My husband and I went to West Coxsackie store to look at a RV for a trade. We found a class A used RV that we were seriously interested in buying/trading. We met with Tyler who showed us the rv and then we went in to go over the financial part. Tyler came to us with a price for our class C trade. I was in shock the trade value for our 2019 great condition with only 11,000 miles in that was insultingly low….$48,500!!!!! Wow!!of course we declined! Tyler then went back to his desk to see if he could work something better out. As many times of buying vehicles and my first rv I figured at some point we would come to an agreement, go back and forth as the “game” goes. Instead a Random women walked over to the table where myself and my husband were sitting (waiting for Tyler to come back) and without introduction complemented me on my tattoo and my sneakers and stated that she couldn’t do anything with the price, and “dismissed us” what happened to Tyler we don’t know. My husband and I left scratching our heads first trying to figure out who that was but what just happened! The very next day Tyler called my husband asking what would it take to get us in the class A motor home our offer that they initially offered us for our motor home jumped almost 20k. He then said he would run the numbers and then call back. My husband then got a call which he missed. He promptly called Tyler back and was told Tyler was in a managers meeting. He did not return my husbands call. However there was an email sent titled “help me help you” and asking if we were avail to chat?!?! So my husband calls and was placed on hold, and then Tyler returned, apologized for placing him on hold and then and then disconnected the call, and NEVER called back?!?!? So Today I called the office number that was on the email and a women answered the phone quite abruptly without introduction. I asked to speak with Tyler. I was asked for my name and I gave her my first name and she then asked me for my last name and I asked if I could please speak to Tyler and she stated that she couldn’t do her job without my name ….I then asked her if there was a manager avail and she stated that she could see them through the glass and they were on their phones. I asked her if there was a reason she was being so rude. Mid sentence she placed me on hold and I was then connected to Tyler. I asked him why the email was sent and why no one returned the call. He stated that he did not send the email …that the email was automatically automated….that he did not send the email. That he wasn’t even in the office the day it was sent!!!!! …..ummm the email ends with do you have time to chat today?? signed “thanks , Tyler Baron” I also explained to him that whomever answered the call today was extremely irritated and rude and he then stated it was a bad day…. I told him this is the weirdest and worst customer service that i have seen. I am in my forties and I have bought vehicles and an RV and this was a circus. Seemed Tyler was agitated himself. I’m just glad that I didn’t purchase a RV from these people. I asked Tyler for the manager name he said was “Joe” and that he does not have an extension, Nor does he have a voice mail. I then asked Tyler to give him my name and number, and a message to call me back. I didn’t feel that I could trust that the message would be given.. so I asked Tyler for “Joe’s” email address and I came to find that he did not give me the right address…shame. I don’t think I’ve ever met so many people in one place that are so...

To start, our salesman, Eli was fantastic and the best part of this whole experience. From truly listening to our wants, needs, and budget we never felt pushed in any direction and we’re presented with options that met with our expectations. Other salespeople I’ve encountered in the past want to make the biggest, more expensive sale they possibly can which usually makes me walk away. Not Eli. He wants to make the right sale and really works very hard to earn it. Even after the sale, something went wrong with our camper and he was in our corner trying to help make it right. It truly was a positive, personalized experience. We even chose to purchase a used unit with Eli versus a new from another location.

Once you decide on what to buy, be sure that you do your homework before you do the walk through. This was my husband and my first camper purchase on our own (many other family members own them and have had several through the years) and we had the excitement stars in our eyes and didn’t fully pay attention. We also didn’t know exactly to be looking for. When we got our very gently used unit to its destination, we found that there was a leak in the outdoor kitchen sink and the bathroom toilet. These would have been caught if a water pressure test had been fully completed and it obviously hadn’t been done because the winterization material, ie “the pink stuff” was still running profusely out of every water faucet. We were disappointed because my husband and another family member had to spend a day plus of vacation diagnosing and dealing with the problem. With this being said, we were very pleased that we stopped and spoke with the service department and in our opinion they made it right by sending us home with replacement parts. Joseph the service manager was fantastic to work with. He was patient, listened and worked to get us on our way, satisfied customers once again with the parts we needed due to their error of not locating the leaks before sending us on our way the first time. They did this since we were not going to haul the unit back because of the amount of time it would take and extremely high price of gas.

Some other communication pieces need to be addressed at this location too as it appeared that once we put money in their hands, multiple phone calls went unanswered. Eli continued though to take calls and be an advocate as much as he was able.

One other additional piece. I cannot speak to their delivery of units but I will say that if you can, make sure you go over the pick up plan before handing over money and leaving if not taking your unit right then and there. When we were supposed to pick up the unit, it was not ready for pick up, plates were not ready, keys had to be found, and the unit had not been pulled up ready to be taken away. Extra time was spent waiting around unnecessarily.

If I could I would give 3.5 stars overall because 3 seems too harsh due Eli and Joseph (who both deserve 5) and 4 stars seems too high for some of the negligence, poor communication, and unreturned...