Norb's Auto Salvage — Local services in Town of New Denmark

OK customer service when engine was purchased. But got a bad engine, and HORRIBLE customer service after we call and asked what we could do to resolve! This company states it has a 90 day warranty. They didn't even do a compression test on the engine they sold us, which had low compression 150 and spec is minimum 180!! They argued with me on the phone that 150 is more than enough compression, But manufacturer spec is 180 minimum so 150 means there is an issue with the engine! Would never shop at this yard again after the customer service when having an issue with the engine they sold us. BE CAREUL BUYERS BEWARE! Still waiting on response as to what they are gonna do, but not willing to help at all on initial phone calls (2 calls) Any reputable salvage yard should do at least a compression test on their engines they are selling to customers!! just because it runs good at idle and revs up ok doesn't mean the engine is healthy! which is the case on the engine we were sold! has bad head gasket! Wouldn't recommend buying engine from a place that doesn't do the very easy check of checking compression. Had i known this from the start, I would have bought elsewhere!! Hope to have money refunded but that doesn't cover the labor cost of installing the engine. So well have to either repair this motor, or buy another used one and pay labor again! Highly disappointed on the customer service!! some 90 day warranty!! again...

Well this is a very BAD one. I purchased a used Subaru Outback from a local Subaru dealer. It had the transmission replaced and the part was purchased at Norbs Auto Salvage. I had the car for about 30 days and put on about 581 miles when the transmission went out. I got the car back to the dealership and they tried to contact Ownership/Management to see if they could get some recourse. Norbs said the part has a 90 day warrantee. I only used the car 30 days and 581 miles for a $1,200 part. The dealership tried calling Norbs but they were unwilling to help. I ask for the owner's name and business phone number. He was rude to me, very short, and unwilling to do anything! How about a replacement part at a discount price? The dealership is willing to work with me, but the part supplier isn't? The part is $1,200 it wasn't a $50.00 water pump. Being that they are very rude and unwilling to provide a good customer service experience I would NOT buy parts from them. VERY...

Did not follow written directions. Destroyed the assembly I had requested. When asked they gave me some but not all of the missing parts (because the other parts were likely thrown away.) Instead of being ready to put on, I now have a dozen hours of prep, having to order replacement pieces that should not have had to been touched, and the electrical is messed up by the tech who took it apart. Initially I dealt with the owner on web, email, and phone and was very explicit not to disassemble- he told me they charge more, I said it was worth it to be ready to hang. I didn’t need all of the parts but not having to troubleshoot the electronics and having paint matching was well worth it to me. They still stripped it down to...