The people at the Orchard Park facility are very nice and do their best. My advice to anyone ordering something for a project would be to give your product 1-2 months to come in, no matter the 'recommended' time frame they will provide.
There is a disconnect between the manufacturers and the 84 lumber facility that no one can really foresee or control.
My time frame expectations were changed numerous times and ultimately delayed my project by almost 1 month. The materials are beautiful but I am giving lower than 5 stars because of the time...
   Read moreIf you’re a contractor they are fine. When I use a contractor I have no issues getting things, when I need an interior door or 1 window that I will do myself; they take all the info and never send me quotes.
I’ve used them with contractors for a remodel of kitchen/dining room, outdoor patio, but when I needed an exterior door I couldn’t get a quote; I had a contractor call and got it within a day.
Same thing with interior door and...
   Read moreI ordered 6 LVL had to return one because a foot on the end was split. They didn’t have any more at the time. Wait 2 weeks for them to call me and tell me they have more that been there for a while. I go pick the new one up on my way to work they can’t find the paperwork that I returned it and they tried charging me for it. Then get home from work and notice it’s the same one I returned weeks ago. Some is on me I...
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