Town of Penfield - Town Hall — Local services in Town of Penfield

My experience in paying my tax bill yesterday was dreadful. When I entered Penfield Town Hall, the Information booth was empty. I waited as I saw a nameplate on the desk inside the Information office with the name of the person to whom I had made my check. An employee eventually surfaced and slammed down her coffee cup on the counter next to me. After I asked where to pay my bill, she told me to "go around the corner." She did not greet me or smile. The employees in the Tax Receiver office were efficient. As I was exiting, I saw three more women waiting for someone to show up at the Information desk. I was about to help when I saw the same employee eventually reappear, this time, with a fresh cup of coffee and piece of cake. As a former Civil Servant (of 34 years), I know this type of behavior toward the public is unacceptable and should not...

Good luck trying to get responses from any elected official. Repeatedly called new supervisor Debbie draw about an issue , no call back. Zoning dept, Heidi Boehl only responded. after repeated emailed. They only lip service . Funny no email address for town supervisor and if you try to call her, you’ve got to go through 13 phone prompts to finally get her. Funny.. …it seems they don’t want to hear from tax payers. Same deal as old supervisor...

Not really a town, more of a single family home desert of car dependence. no wonder the few far out apartments’ rent are expensive. theres a trailer park next to the highway. lol, just a refusal to make anything pedestrianized or mixed use / no mid rises. theres good small business food places so il...