Wilmot Mountain Snow Tubing — Local services in Town of Randall

I have lived in Mchenry for 25 years and have never visited Wilmot Ski Resort or the tubing facility. Another family asked us if we would like to join them for tubing in Franklin, WI but since we drive right by Wilmot regularly with our small children, we felt it would be much more fun to finally try out Wilmot. Being that it was our first time there, we were pretty reliant on signs to direct us. Unfortunately there weren't many. The "front" of the tubing building was an exit only, so we continued along the sidewalk to to find the side entrance and what I thought would be the spot to register, it was not. There was an employee standing there fitting his helmet that paid us no attention. After walking passed the bathrooms and back I asked the same employee where I should go to register and he informed me it was around the corner. Again, no signs or clarity. I approached the area to obtain my reservation tags and there were three young ladies all standing around on their phones chatting. We received our tags with no other direction of where to go, what to do or to wish us a fun time. I found the initial customer service we experienced to be lacking enthusiasm and direction. We had a small drive there so we held off changing till we were inside since we were meeting another family. There wasn't a place to change at all and the women's bathroom was covered with water all over the countertop and garbage so we took turns holding each others items. We attempted to hang out in the concession area to wait for the rest of our party but there wasn't seating. We finally were able to make our way to the hill. No signs offered direction of where to go. Lines were extremely long at the top of the hill and we did notice that there were people there who had passed their time slots given the fact that everyone's tags were in plain view. There seemed to be a lot of confusion with the people working the top of the hill. We could hear the banter on the walkie talkies during our time there along with the inconsistency of rules. We took advantage of being able to double up with our kids so we didn't have to wait in a single line so long. The lack of enthusiasm and kindness that we experienced inside continued while we were on the hill. I wasn't wowed by my experience nor was the rest of our party. In the future, for the high price that Wilmot is charging for such a mediocre experience, I would rather try out another place that is...

Pricing: Simply put, the price point is not appropriate. I don't care about the "free" hot chocolate. I'm glad I experienced it this time, but I don't have any intentions of going back until the price point lowers to a more appropriate $25-30.

Operations: We booked the 11-1 PM slot today (Saturday, Feb 25th). We had no issues getting our tickets and navigating the facility. It was pretty simple. There were a lot of people and I was frustrated by the lane clearing protocol, adults dragging their 3 kids slowly out of the lanes was really annoying and slow. We were allowed to do double, triple, and even quad runs. All lanes but maybe 1 or 2 were available. I came with a group of 7 and we were able to make our own fun. I really do think it's a matter of mindset and experience seeking. It was professionally groomed and icy. When folks were allowed to double, triple, etc the lines moved a lot faster.

Experience: You do NOT need to be super bundled, you get warm with the activity. I NEVER fell. Looking at the hill from a distance I was like, NO PROBLEM. Then being up there I was like OH NOOO. By the end I was a pro and could have gone face first (which is not allowed). Going down by myself the first time was exhilarating and a little scary, but after the first time it was a lot of fun. Pairing up with others was a lot of fun and it made it fun to share the experience with them. Good opportunities for photos, banter, goofing. The prospect of going backwards was scary at first, but by the end I was going backwards by myself. As mentioned before, you have to walk through to the end of the lane which is a major inconvenience and annoying to wait for when you're at the top anticipating to go down. So I always tried to get out of the lane as quickly as possible. There are some secrets to going further down the lane: ensuring that your butt is lifted from off of the floor, keeping yourself aerodynamic -- going backwards helps with this, and going in groups.

I had fun, but I won't be able to entertain coming back at this price point. It was a fun one-time experience. I think it's important for Wilmot to consider that at this price point they have absolutely NO way of converting me into further sales - concessions or...

I find it hard to write this review because I rarely give low ratings. Our reservation for the event was 7pm to 9pm on Saturday for our group of 7. With such a short window of time the lines moved very slow. More importantly, ski patrol began shutting the hill down at 8:30pm! They closed half the runs so all tubers were forced to use the remainder. Then, with tubers in line they closed 2 additional lanes forcing the tubers to lose thier spots. As a result the remaining open runs were jammed with disappointed people. All and all we were able to go down the hill 4 times in two hours. For the amount it cost and the energy it took to bring children, this was not worth the price of admission. Bottom line, ski patrol should wait till closing to close, not earlier. Top top it off when we asked them about the situation they all seemed to agree it was bad and said it wasn't up to them. Again, giving low reviews are rare but warranted...